All NCRL staff embrace these core competencies as an organization and as individuals who positively represent the library and its mission in the community.
- Ethical Practice-Consistently demonstrates integrity through behavior, character and action.
- Professionalism-Completes work to a set standard, both as an individual and part of a team. Exhibits competence, proficiency, and accountability.
- Building Respectful Relationships-Promotes confidentiality and trust, fosters a positive culture, and exhibits respect with all verbal and nonverbal communication.
- Valuing Diversity & Promoting Inclusiveness-Respects, values, and encourages the unique dimension each person adds to the organization and that each member of the community brings to the whole. Values diverse perspectives, displays inclusive behavior, and cultivates respect for all individuals, groups and cultures.
- Library Advocacy & Intellectual Freedom-Promotes and supports the fundamental purpose of the public library which includes understanding the library's role in providing free and equal access to ideas, information, resources and services, from all points of view, without restrictions, to every individual.
- User Focus-Understands and effectively meets individual and community needs. Promotes a welcoming environment, fosters equality and meaningful connections, and strives to increase user satisfaction.
- Effective Communication & Collaboration-Provides concise, timely, and accurate information through appropriate channels, internally and externally. Listens actively and welcomes constructive feedback. Works effectively with others to achieve organizational goals and objectives.
- Foundational Knowledge-Cultivates proficiency in position-related areas. Knows and supports the library's mission, vision and structure along with the library's collection, services, and resources.
- Adaptability-Responds positively to organizational change and shows a willingness and flexibility to learn and develop. Assesses situations, adapts, and identifies effective solutions.
- Continuous Learning-Commits to an environment of excellence and continuous learning. Takes initiative to develop as an individual and to improve the library system.
Performs complex administrative work in planning, organizing and managing operations of multiple branch libraries, ensuring efficient delivery of library materials and services, overseeing branch program planning, and related work as apparent or assigned. Work is performed under the general direction of the Director of Branch Operations. Divisional supervision is exercised over all personnel in the division. Must work consistently within NCRL standards and policy directives and support the library’s mission of “Connecting the people of North Central Washington to vital resources and opportunities that foster individual growth and strengthen communities.
- Organizes, approves, and directs library programs to enhance community awareness and involvement.
- Reviews, approves and ensures accuracy of related invoices, and financial records. Secures appropriate branch resources.
- Provides on and off-site management of all branch personnel and ensures compliance with organizational and state rules and regulations.
- Cultivates positive, beneficial relationships with staff at all levels of the organization.
- Conducts regular branch visits to ensure consistency and provide staff support.
- Assigns, directs, trains, and recommends action as it pertains to staff work. Disciplines, coaches and evaluates staff performance.
- Ensures work of branch staff and implementation of NCRL policies, procedures, services and projects are consistent throughout the library system, and meet the needs of patrons and communities.
- Cultivates skills in leadership, management, strategic planning, process improvement, change management and employee coaching.
- Possesses detailed knowledge of library policies, procedures and current practices.
- Fields and responds to customer service-related questions and concerns.
- Acts ethically and honestly, applying high standards of behaviour to all work activities and interactions.
- Develops and maintains staff schedules.
Knowledge, Skills & Abilities
- Experience supervising staff in multiple locations.
- Experience creating, applying and implementing operational policies, procedures and systems.
- Demonstrated commitment to diversity and inclusion.
- Basic knowledge of federal wage and hour laws, EEO, ADA and L&I.
- Must have a focus on collaboration and work well with teams, both as a leader and a member.
- Must have proficient computer skills, Microsoft Office Suite experience and the ability to learn new software.
- Must possess strong organizational skills, be able to establish priorities and meet deadlines.
- Must have strong verbal and written communication skills with the ability to medicate conflict, provide coaching and discipline and develop staff.
Education & Experience
Bachelor’s Degree in Business, Logistics, Management, Human Resources or related discipline with a minimum of five years supervisory experience.
Experience managing remote sites highly desired.
Valid driver’s license in the State of WA.
Extensive travel and flexibility to work evenings and weekends.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; walk; stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and peripheral vision. The noise level in the work environment is usually moderate. Requires regular operation of motor vehicles.
Wage & Benefits
• Exempt (Salary Classification P)
• Medical, dental, vision, life
• Sick and vacation leave
• Retirement through State of Washington