All NCRL staff embrace these core competencies as an organization and as individuals who positively represent the library and its mission in the community.
- Ethical Practice-Consistently demonstrates integrity through behavior, character and action.
- Professionalism-Completes work to a set standard, both as an individual and part of a team. Exhibits competence, proficiency, and accountability.
- Building Respectful Relationships-Promotes confidentiality and trust, fosters a positive culture, and exhibits respect with all verbal and nonverbal communication.
- Valuing Diversity & Promoting Inclusiveness-Respects, values, and encourages the unique dimension each person adds to the organization and that each member of the community brings to the whole. Values diverse perspectives, displays inclusive behavior, and cultivates respect for all individuals, groups and cultures.
- Library Advocacy & Intellectual Freedom-Promotes and supports the fundamental purpose of the public library which includes understanding the library's role in providing free and equal access to ideas, information, resources and services, from all points of view, without restrictions, to every individual.
- User Focus-Understands and effectively meets individual and community needs. Promotes a welcoming environment, fosters equality and meaningful connections, and strives to increase user satisfaction.
- Effective Communication & Collaboration-Provides concise, timely, and accurate information through appropriate channels, internally and externally. Listens actively and welcomes constructive feedback. Works effectively with others to achieve organizational goals and objectives.
- Foundational Knowledge-Cultivates proficiency in position-related areas. Knows and supports the library's mission, vision and structure along with the library's collection, services, and resources.
- Adaptability-Responds positively to organizational change and shows a willingness and flexibility to learn and develop. Assesses situations, adapts, and identifies effective solutions.
- Continuous Learning-Commits to an environment of excellence and continuous learning. Takes initiative to develop as an individual and to improve the library system.
Performs intermediate administrative work assisting with the management and supervision of a branch library, and related work as apparent or assigned. Work is performed under the limited supervision of the Area Manager or Senior Branch Manager. Continuous supervision is exercised over Customer Service Technicians, Library Associates, Library Pages, and Library Assistants. Must work consistently within NCRL standards and policy directives and support the library’s mission of “Connecting the people of North Central Washington to vital resources and opportunities that foster individual growth and strengthen communities.
- Assists patrons in the use of all digital and library resources.
- Provides customer support to internal and external customers, places holds, checks in/out materials, assesses materials for weeding, handles patron account issues, monitors cash handling and processing of fees.
- Manages system-wide community outreach programs; identifies and develops service opportunities and partnerships with community groups and other organizations.
- Assigns, directs, trains and inspects the work of staff. Coaches, disciplines and evaluates staff performance. Develops staff schedules.
- Provides information regarding services, policy and procedure to patrons and staff.
- Promotes and models exemplary customer service practices that illustrate prompt, courteous and professional responses in all situations.
- Manages difficult or emergency situations calmly and professionally.
- Promotes and models courteous, respectful and timely communication; establishes and maintains effective professional relationships.
- Prioritizes collaboration and inclusion and works to develop a positive, respectful atmosphere for all members of the branch team.
Knowledge, Skills & Abilities
- Thorough knowledge of library policies and circulation procedures, methods and techniques.
- Ability to plan and supervise the work of others.
- Must have strong verbal and written communication skills with the ability to mediate conflict, coach, discipline and develop staff.
- Ability to exercise initiative and independent judgement.
- Must have proficient computer skills, Microsoft Office Suite experience and the ability to learn new software.
- Must possess strong organizational skills, be able to establish priorities and meet deadlines.
- Skill in the use of all library equipment, materials and resources.
Education & Experience
Bachelor’s Degree in library science and information, education or related field. Two to four years working in a public library providing customer service with some supervisory experience or equivalent combination of education and experience.
Flexible to work evenings and weekends.
Fluent in English and Spanish preferred.
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires standing and pushing or pulling and occasionally requires walking, sitting, reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Wage & Benefits
• $25.63/hour (Salary Classification L)
• Medical, dental, vision, life
• Sick and vacation leave
• Retirement through State of Washington