Navigator is looking for a Senior Technical Support Specialist with our SAP B1 team that thrives in the excitement of a fast-paced environment and excels at developing solutions with our clients. Our customers rely heavily on the Support team in making sure we are providing the service necessary for success by all parties.
Key Responsibilities:
- Offer assistance to customers via Support calls, incoming tickets or emails.
- Provides initial triage of support tickets and addresses as appropriate
- Participates in weekly customer call blitzes
- Schedules Premium & Platinum Support ticket review meetings with clients
- Conducts weekly core system training classes (web education)
Job Requirements:
- Bachelor’s degree and/or 3 - 5 years of experience in a similar role
- Technical Support Center experience
- Exceptional communication skills, quick learner that is willing to put in as much time as needed to come up-to-speed
- Excellent interpersonal skills; must have strong verbal and written communication skills
- Experience with SAP B1 is a must.