Installation Manager

National Floors Direct is a major National carpet and flooring installation company. We are looking for a qualified candidate to manage our installation sub-contractors in the daily execution of operations.

Responsibilities of the role include:

- Oversee the distribution of all scheduled materials to installation teams daily
- Assist in the hiring supervision of outside floor-covering installation teams
- Communicate with customers and colleagues with the goal of exceeding customer expectations and delivering a great customer experience

Desired Skills and Experience:

- Logistical and problem solving skills
- Excellent communication skills, both written and verbal
- Significant experience in a Customer Service based role; floor-covering or home-improvement experience is a plus!
- Computer literate, with experience in email, word, excel, and CRM software programs
- Experience supervising in-house employees and maintaining long term relationships with outside installation/delivery teams - Highly self-motivated, organized and dependable
- Minimum 2 years of Installation Management experience and direct supervision experience managing a team of at least 10+ internal employees and 10+ delivery/installation personnel required

Benefits:

- Competitive Base Salary
- Lucrative Bonus Plan
- Paid Vacation
- Paid Sick Days
- Paid Personal Days
- Health Insurance
- 401k

Required experience:

- 2 years of Management
- 2 years of Customer Service
- 2 years of Logistics

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