Customer Support Representative


At Motiv we are creating a revolution in wearable technology. We see a future where we can learn more about ourselves, what motivates us, and discover meaningful insights to reach our personal goals. 

That’s why we are designing the first solution that will truly become an extension of you. Something so small and comfortable that you will forget you are wearing it, so subtle that you will never have to take it off, and so stylish that you will never want to take it off. And it is what is inside that really counts. 

Motiv's advanced sensors and analytics provide real and actionable insights to connect the dots in your life and discover new patterns to help you achieve your very best.

Our Team + You

Our experienced team's background runs deep in design, technology, and science. We have created everything from products you already use everyday to advancements that have taken us far into the reaches of space. Now we are dedicated to creating solutions that connect the human body with technology in an almost magical way. 

We’re growing fast and our pace demands a collaborative process and a strong confidence in individual creative problem solving. We're looking for a talented Customer Support Specialist who embodies that spirit to join our team and work alongside peers in marketing, engineering, and operations.

Your hard work will be deeply valued and you have the opportunity to see your contributions impact and evolve our product into a market leading wearable technology. 

This is currently a temporary hourly position.

What you will bring
  • A passion for delighting customers by representing the Motiv brand and delivering an above-and-beyond customer experience primarily through email and live chat
  • Be the Motiv product expert and triage customer issues across functional teams including marketing, product, and engineering
  • Personable with clear and articulate communication skills; sense of humor is a plus, telepathy would be awesome
  • Flexible and excited to be part of a fast paced and rapidly changing startup environment

Where you have been
  • 2+ years customer support experience, preferably supporting ecommerce and consumer electronics; digital health a plus
  • Experience with JIRA or equivalent software, creating/filtering tickets, and complete customer issue resolution cycle
  • Bachelors degree preferred but not required

 
 

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