IT Manager

Do you want to be part of a culture driven by human improvement?  Our client’s mission is to help every professional pursue their lives with clarity, purpose, and passion.  Our client’s mobile-based leadership development platform provides personalized coaching to employees at all levels. 
 
We are looking for an IT Manager that will build our IT processes from the ground up.  As the IT Manager, you will ensure that our internal customers have the best experience possible as consumers of technology.  You will define and automate processes, ensuring our internal staff has access to the resources they need while ensuring that information is properly secured.  You will be responsible for administering systems used by internal employees, working closely with third-party vendors used for IT infrastructure, and automating the onboarding and offboarding processes with manager self-service. 
 
Duties and Responsibilities:
  • Manage, develop a strategy, and maintain best in class IT infrastructure and customer service.  The person in this role will be tasked with managing our MSP (Managed Service Provider) as well as evaluating the services provided and determine the contract renewal.
  • Build out an escalation process; managing ticket queues and set priorities for the team.
  • Evaluate existing support methods and recommend scalable solutions for end-user support.
  • Own all end-user on-boarding, off-boarding, provisioning, de-provisioning, and support. 
  • Own internal business applications as well as being responsible for all integrations and management of all internal applications.
  • Maintain and improve companywide network and data infrastructure.
  • Follow industry-standard security best practices to keep employee data and intellectual property safe and secure.
  • Troubleshoot vendor-related issues with teams and work with teams in the company to integrate vendor software into our systems into internal infrastructure.
  • Work closely with third-party vendors for all systems IT manages for the purposes of troubleshooting and integration.
  • Ensure all employees have access to the resources required to do their jobs while balancing security practices to make sure private data stays private, partnering with the Director of Privacy and Head of Information Security as needed.
  • Optimize the on-boarding and off-boarding experience through automation wherever possible.
  • Manage end-user hardware procurement.
  • Manage conference room and presentation technology to ensure a seamless experience for remote and local employees.
  • Oversee technology projects in alignment with organization goals.
 
Requirements:
  • 5+ years’ progressively responsible IT experience in a fast-moving start-up environment.
  • Excellent customer service, verbal and written communication skills.
  • Excellent problem solving and communication skills are a must.
  • History of project managing the companywide rollout of new technology.
  • Vendor management experience.
  • Ability to lift 20 pounds and configure under-desk cables as needed, including frequent bending, reaching, kneeling, and climbing stairs.
 
Technical Requirements:
  • Experience managing internal Ethernet and Wi-Fi networks.
  • Experience managing Directories (such as AD and LDAP), Users, Group Policies, SSO (using tools such as Google/ Okta / Centrify) and Two-factor authentication (using tools such as YubiKey and Google Authenticator).  Experience managing G-Suite.
  • Experience managing Network, VPN and Firewall configuration and End-Point Security tools such as AntiVirus, EndPoint Encryption, Host IDS/IPS, Patching and Mobile Devices.
  • Experience managing and using tools deployed by Cloud Service Provider such as AWS.
  • Hardware procurement and budgeting management experience.
  • Experience managing OS X and Windows environments.
  • Experience managing of Zoom and Slack is highly desirable. 
 
Preferred Additional Experience:
  • IT management experience, leading IT helpdesk, site support, and operations functions.
  • Experience designing and leading IT resources, budgets and return on investment analysis.
  • Experience enabling Zero Trust Framework.
  • Experience with Security Gateway and Cloud Access Security Broker (CASB).

Benefits:
  • Full coverage medical, dental, and vision insurance 
  • 14 paid annual holidays, along with other inner company benefits 
  • 401(k) self-contribution 
  • A competitive compensation plan with opportunity for advancement 
 

About MOGEL LLC: 
Building upon more than ten thousand successful placements and decades of unparalleled success in the financial services and legal sectors, MOGEL represents the next generation of Strategic Professional Recruiting and Advisory Services. We've engineered a more efficient model. It's powered by the latest technology and tools but grounded in Best Practices and core values that are nothing less than Old School in the right ways for the right reasons. 
 
From Retained or Contingency Search, needs driven by Mergers and Acquisitions, a full range of Interim and Temporary solutions, and customized Candidate Representation and guidance, at MOGEL we're committed to doing it right and doing it better. At our core are relationships characterized by doing whatever it takes to ensure success and satisfaction. 
 
MOGEL is an Equal Opportunity Employer. MOGEL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

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