Our client is focused on enhancing their Digital Customer Experience across all channels. The Director, Digital IT Development leads the strategy, selection, development, implementation, and support of the digital technologies. You will be part of the IT Leadership Team, partner closely with business leaders and contribute to strategic planning activities. Finally, the Director, Digital IT Development is a talent developer, is collaborative, has strong communication skills and establishes a track record of delivery while partnering with key business stakeholders.
PRINCIPAL RESPONSIBILITIES:
- Interfaces with executive leadership and business teams to advise, plan and develop innovative customer-facing technologies that support the business.
- Provides leadership and direction with joint technology and customer development teams to deploy new customer-focused products while evolving the digital framework.
- Monitors technology innovation to solve key business challenges and serve as a subject matter expert for the digital technology systems.
- Drives digital technology advancements including tablet and mobile innovation.
- Builds and leads a high-performing team of experts in digital technologies. Leads onshore and offshore development, operation, and integration teams across areas such as architecture, design, integration, development and delivery to ensure projects are delivered on time and on budget.
- Evolves processes to ensure accurate delivery while maintaining the nimbleness of the digital technology. Determines which process should be maintained or altered based on changing business conditions.
- Helps lead the effective adoption of Agile development practices within the IT team.
- Monitors use and customer sentiment of previously released products. Adjusts and enhances products to meet the ever-changing preferences of the general public.
- Strives to increase output of the digital technology team without putting the business at risk.
- Advocates Software Development Lifecycle (SDLC) best practices across the organization.
- Analyzes problems from a top-down approach and implements efficient solutions.
- Establishes and maintains positive working relationships with the business and technology business partners.
- Provides project management and leadership of all customer-facing digital innovation and development.
- Maintains a schedule which can be followed throughout the digital process from ideation to execution.
- Maintains and builds technology budget for projects and the digital organization. Ensures the boundaries of the technology group are being pushed while being fiscally responsible for the organization.
- Ensures high delivery and deployment on projects identified by the business and customer development team.
- Demonstrates expertise in building and managing project plans.
- Effectively communicates status and roadblocks in an accurate and timely fashion.
- Establishes monitoring and maintenance procedures for all customer-facing digital collateral to ensure a consistently positive customer experience.
- Leads the creation and development of an emerging eCommerce platform.
- Troubleshoots reported digital issues and engages appropriate parties as necessary during those times.
- Ensures robust processes are in place to ensure 24/7 reliability of all digital assets.
- Performs other job-related duties as assigned or apparent.
EXPERIENCE, EDUCATION, CERTIFICATION:
Preferred:
- Bachelor's Degree.
- Experience maintaining a budget for systems, vendors, and departments.
- Experience with eCommerce platform development and maintenance.
- Experience leading highly complex projects utilizing generally accepted project management principles.
Required:
- Minimum of 10 years of experience in software development and delivery.
- Minimum of 7 years of customer-facing digital technology development.
OTHER KNOWLEDGE, SKILLS, ABILITIES:
- Ability to effectively influence without authority and lead change by collaborating and building trust and credibility.
- Understanding of the software development lifecycle (SDLC).
- Ability to institute change leadership across levels and manage through influence.
- Experience working with Services Oriented Architectures, API design, and implementation patterns.
- Experience developing software solutions on cloud platforms, preferably AWS.
- Ability to lead efforts to automate software development and deployment processes.
- Experience with Agile software development processes.
- Process and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
- Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
- Ability to manage a complex testing schedule with multiple competing inputs and priorities.
- Creative thinker who challenges conventional solutions and works well with ambiguity.
- Strong understanding of process systems’ implications on larger business needs and issues.
- Ability to plan, monitor and implement projects using timely and cost-effective methods.
- Ability to define standards for services/work processes and manage activities and people in a manner that effectively achieves those standards.
- Ability to analyze the organization’s competitive positions by considering market and industry trends, existing and potential customers (internal and external) and strengths and weaknesses as compared to competitors.
- Effective communication skills, including the ability to express oneself clearly in conversations and interactions with others.
About MOGEL LLC:
Building upon more than ten thousand successful placements and decades of unparalleled success in the financial services and legal sectors, MOGEL represents the next generation of Strategic Professional Recruiting and Advisory Services. We've engineered a more efficient model. It's powered by the latest technology and tools but grounded in Best Practices and core values that are nothing less than Old School in the right ways for the right reasons.
From Retained or Contingency Search, needs driven by Mergers and Acquisitions, a full range of Interim and Temporary solutions, and customized Candidate Representation and guidance, at MOGEL we're committed to doing it right and doing it better. At our core are relationships characterized by doing whatever it takes to ensure success and satisfaction.
MOGEL is an Equal Opportunity Employer. MOGEL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.