We’re looking for a Technical Onboarding Manager to guide new Mission customers as they are onboarded into our services and own the technical implementation of those services. The Technical Onboarding Manager will serve as a technical guide and services expert for all-new Mission customers, ensuring that we capitalize on the customer’s sense of urgency to work with Mission and quickly realize full value from our services.
As a Technical Onboarding Manager, your technical acumen and customer-facing skills will enable you to effectively represent Mission in a critical phase of our customer life-cycle. You will be an extension of the value we presented in the sales cycle by providing expertise on our services and how their proper implementation can provide long-term value to our clients. The technical skills and expertise you present to our customers, paired with solid communication and project management skills, will represent the type of service our customers can expect from Mission going forward.
We are seeking individuals with strong backgrounds in technical onboarding in similar or adjacent industries, cloud computing, customer relationship management, and project management. The Technical Onboarding Manager is the vanguard of Mission’s Service Delivery team and plays a vital role in the success of the partnership between Mission and our customers.
What You’ll Be Doing
Service Delivery
Manage services onboarding for all new Mission managed services customers, including the technical implementation for those services through to successful completion
Work closely with our service delivery, customer success and sales teams to understand the details of each service, the value they provide to customers, and our delivery methodology
Build relationships with key stakeholders within each customer organization
Review customer contracts, SLA requirements, and key deliverables and ensure alignment between service implementation and contract requirements
Lead onboarding meetings with customers
Educate customers on current technologies, Mission and/or AWS services, and industry best practices
Maintain good visibility on all customer issues and help drive quick resolution
Exercise judgment in prioritizing problems and escalating issues where necessary
Cross-Functional
Collaborate with Technical Consultants, Cloud Operations, Project Management, and Customer Success Managers to improve the customer experience
Contribute to a positive team environment and proactively engage team members to meet and exceed SLAs, quality standards, and goals
Report feedback to Product and Service Delivery Management to drive continuous improvement to our service offering
What You’ll Need to Succeed
5+ years’ experience in related positions
Bachelor’s degree in a relevant area of study, or applicable career experience.
Strong understanding of AWS and DevOps technologies.
Strong leadership, listening, verbal and written communication skills, with an ability to communicate technical needs to the Engineering team.
If you are ready to embark on your greatest mission yet, please apply to join us on our mission to make the impossible possible!
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About Mission
Mission is an Amazon Web Services (AWS) Advanced Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.
We believe Mission’s people are what truly sets us apart. We have hubs in Los Angeles, New York, San Francisco, Chicago, and Boston that are interactive and collaborative, but we also give our employees the freedom to work remotely when they want or need to. We live by a core set of values that includes a commitment to work-life balance, with the belief that having fun and being productive can go hand in hand.
We are united by a core set of values guiding us to strive for excellence, embrace life, take ownership, practice inclusion, and foster a growth mindset. We seek out new ways to be better, do better, and serve our customers better.
Benefits
At Mission we Embrace Life at work, at home, and in our communities. To help our team members life this value we provide the following benefits:
Medical, dental, and vision insurance for employees and their dependents with options for 100% company paid premiums
401(k) plan with matching by Mission
Flexible Spending Accounts (Health and Dependent Care)
Life insurance paid by Mission
Generous Paid Time Off (FlexPTO with no accrual limits, Parental Leave, Volunteering Time Off)
Wellness Program
Paid Holidays
Casual Work Environment
Snack Program
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Mission is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Mission will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.