Summary: Mindoula provides 24/7 virtual and in-person support to people experiencing behavioral health issues to improve their lives and the lives of their families by providing access to appropriate healthcare and community services. The company is headquartered in Silver Spring, Maryland, and serves the Washington DC Metro Area, Maryland, Virginia, Louisiana, Nevada, and is rapidly expanding nationally.
Mindoula’s teams of case and care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula expects to expand rapidly across multiple business lines in multiple states and is seeking an experienced Nurse Case Manager responsible for providing crisis intervention, case management, and emotional support to members with medical comorbidity.
Essential Functions:
Reasonable accommodations may be made to eligible individuals with disabilities to perform the essential functions.
- Highly resourceful team-player, with the ability to be extremely effective when working independently.
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
- Demonstrate the ability to achieve high performance goals and meet deadlines in a fast paced environment.
- Demonstrate proactive approaches to problem-solving with strong decision-making capability
- Counsel clients with a mental and/or physical disability and/or medical diagnoses to assist them with the goal of overcoming dependencies, adjusting to life, and making changes
- Guide clients in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk
- Educate clients about medications, including side effects and dosing, and diagnoses, including symptoms and when to access a higher level of care.
- Educate clients about mental or physical illness, abuse, and available community and social resources
- Continuously assess, plan, implement, and evaluate the proper care of clients
- Assess clients for risk, make quick evaluations for risk, and respond, formulating and performing crisis intervention that ensures the safety of clients as necessary
- Formulate interventions with internal and external programs that impact clients and their ability to maintain in the community, being sensitive to clients’ cultural, educational and religious needs
- Identify triggers and environmental impediments to clients’ progress through interviews and review of records, making reasonable accommodations as necessary
- Prepare and maintain all required records, reports, paperwork, and clients’ diagnostic records, maintaining the confidentiality of clients at all times
- Use clear and accurate communication skills (both verbal and written) to facilitate communication with the clients, clients’ family/caregivers, with staff, and treatment team; produce high-quality documentation that enables the clients to receive the best treatment possible
- Collaborate with treatment team members to plan or coordinate care, evaluate clients’ medical or physical condition, and to assess clients’ needs
- In a way that does not breach confidentiality, provide appropriate education and information to clients’ families in stressful situations to assist them in understanding or supporting clients
- Evaluate the mental and physical condition of clients via assessments, interviews, review of records, and conferences with other treatment professionals to best create a care plan
- Arrange for and monitor psychiatric and medical services, supports, social and vocational opportunities, making treatment referrals as appropriate
- Assist clients in adhering to discharge plan and as necessary, setting up appointments, arranging for transportation to appointments, providing support, completing home visits as warranted, or other tasks
- Plan, develop and implement social services and activities ensuring that all clients’ activities comply with relevant legal and professional standards
- Plan and coordinate discharge from care and treatment facilities as necessary
- Understand local, State, and Federal programs that impact clients’ ability to self sustain in the community and functions in compliance with all related policies, procedures, and regulations
- Use working knowledge of Social Security benefits and public assistance programs to benefit clients
- Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner.
- Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
- Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with clients.
- Respond to inquiries and/or resolve concerns from clients, caregivers, agencies, or members of the community; inform staff of opportunities to address and resolve problems reported by clients.
- Regularly complete and submit documentation of services provided including accurately completing all case notes in a professional, timely manner and completion of client care plans
- Effectively liaise and collaborate, both verbally and in writing, with colleagues regarding client’s needs and wellbeing.
Competencies:
- Compliance: Ensures business is operating according to applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting a known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Ensuring health information management requirements are met.
- Relationship Management: Develops, maintains and strengthens partnerships with others inside or outside the organization.
- Business Acumen: Understands the extent and importance of business issues, the operation and the industry. Able to implement and achieve goals to ensure a successful future. Conduct all activities with the highest standards of professionalism and confidentiality.
- Problem Solving: Identifies needs and takes independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
- Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, clients, and clients’ support/treatment team.
- Knowledge of nursing practice concepts.
- Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Ability to provide case management in routine and crisis situations.
- Respond positively to supervision and to recommendations for improved performance.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Required Education and Experience:
- Associates Degree in Nursing from an accredited college or university
- Licensed as a Registered Nurse or Licensed Practical Nurse
- 1-3 years of relevant experience in the nursing and/or case management field providing case management and/or crisis intervention
- Knowledge of social determinants of health, mental health and/or substance use disorders/disabilities, medical conditions/diagnoses, trauma-informed care, recovery/resiliency-oriented services, benefits, and social issues.
- Knowledge of community resources, levels of care, as well as the standards for care within the community resources.
- Knowledge of nursing practice concepts.
- Excellent computer skills and experience with Google Suite software and Microsoft Office software.
- Must be detail-oriented and able to multitask.
- Excellent oral and written communication skills.
- Must be able to work in a fast-paced environment and have a strong sense of urgency.
Preferred Education and Experience:
- Bachelor's Degree in Nursing from an accredited college or university
- Licensed as a Registered Nurse
Supervisory Responsibility: This position does not have supervisory responsibilities.
Work Environment: Work is performed in a standard office environment with the opportunity to work remotely. This role routinely uses standard office equipment such as computers and phones.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work: This is a full-time position, and the position may require on-call capabilities.
Travel: This position requires up to 40% travel within the region.
Work Authorization: Not applicable
EEO Statement: Mindoula Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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