Care Extender

Mindoula provides 24/7 virtual and in-person support to people experiencing behavioral health issues to improve their lives and the lives of their families by providing access to appropriate healthcare and community services. The company is headquartered in Silver Spring, Maryland, and serves the Washington DC Metro Area, Maryland, Virginia, Louisiana and Nevada. Our company is rapidly expanding nationally.
 
We are looking for Care Extenders for our Shreveport, LA operation who are responsible to meet all contractual requirements established by Mindoula and the client. We are looking for individuals with the following abilities: 
  • Initiate outreach and engagement to a cohort of members
  • Conduct outreach and engagement on a regular basis (as contracted)
  • Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention and social services.
  • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members.
  • Assess the options for care including use of benefits and community resources to develop and update the care plan.
  • Guide members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
  • Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
  • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
  • Schedule or facilitate scheduling appointments and follow-up services and schedule appointments to conduct assessments or face to face visits in the community.
  • Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plan.
  • Act as liaison and member advocate between the member/family, physician and facilities/agencies.
  • Contact members to remind them about upcoming appointments and/or missed appointments.
  • Interact continuously with member, family, physician(s) and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
  • Request consultation and diagnostic reports from network specialists.
  • Report critical incidents and information regarding the quality of care issues.
 Must have access to a vehicle because this position requires up to 50% to 70% local travel.
 

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