Behavioral Health Clinic Administrative Assistant

Fast paced, friendly, and growing behavioral health outpatient clinic office in Kensington, Maryland is seeking a well-organized, punctual, and dedicated front office admin assistant with great work ethic and a positive attitude. Ideal candidate is attentive, professional, customer service driven, organized, and committed to excellent patient care.

Behavioral Health Clinic Administrative Assistant needed for 3 psychiatric practices located in MD.

The responsibilities include the following:

●      Sharing a passion for patient and customer centered care and actively                
        supporting the delivery of high quality care
●      Providing assistance to the providers, practice manager, and front desk 
        receptionists for both outpatient clinics 
●      Maintaining a patient/customer focus; ability to de-escalate upset 
         patients/customers, promote service recovery, and facilitate problem solving.
●      Playing a pivotal role for the clinic in meeting or exceeding high patient 
        satisfaction rates
●      Completing additional duties as assigned including but not limited to patient 
         preparation, interviewing, technical tasks, clerical responsibilities, answering 
         phone calls, scheduling appointments, checking in patients,  patient/family 
        communication, A/R and billing, insurance verification, and front desk coverage. 
●      Work with the team to review and prioritize incoming work to support fair 
        distribution; assist in the clinic in meeting or exceeding financial/operational  
        targets.
●      Support employees who are responsible for insurance verification and intake 
        process and provide coverage when they are out
●      Manage and schedule appointments for two clinics; schedule appointments 
         that maximize financial potential of clinicians and manage workflow with 
         impeccable attention to detail and profitability
●      Handle complicated outstanding accounts and find resolution
●      Coordinate, and assist when necessary, with other team members billing, 
         payment posting and A/R follow up tasks Job Related Skills and Competencies
●      Strong customer service orientation and commitment to positive patient 
        experience for all
●      Ability to promote service recovery in cases of patient complaints
●      Ability to read and interpret various insurance companies' EOBs
●      Proficient in Windows XP and MS Word, Excel and Outlook
●      Above average writing and verbal communication skills
●      Ability to handle confidential matters on day-to-day basis
●      Professional appearance, demeanor and telephone etiquette
●      Ability to coordinate and prioritize multiple tasks in a fast-paced environment
●      Ability to work under pressure of deadlines without sacrificing quality of work
●      Computer knowledge and skills required. 
●      Data entry skills required.
●      Ability to speak English for a business setting, spanish speaking a plus. 
●      Customer-focused Communication Skills (verbal/written) required. ●      
         Organizational skills with exceptional attention to detail required. 
●      EMR skills  and experience preferred. 
●      Reliable ability to be on-site M-F, 8 to 5; schedule may need to be adjusted at 
        times to meet patient scheduling needs. 
 
Education and Work Experience:

●     Degree Requirements: High school degree or GED required. 
●     Work experience in a behavioral health setting strongly preferred. 
●     1-2 years of demonstrated, successful customer service or patient care 
        experience required.
●     1-2 years of related medical office experience preferred. Previous work       
       experience with insurance verification and intakes for a psychiatry practice 
       preferred 
●     Completion of an accredited Medical Assistant program preferred, not required. 
●     Degree in Mental Health related field preferred
●     Medical billing experience a plus
●     Mental Health outpatient clinic management experience a plus
●     Experience working with remote team a plus
●     Experience working in mental health and/or supporting individuals with mental 
        illness. 
●     Previous experience in financial management or clinic management that 
        involves budgeting, financial analysis and projection preferred
 
Travel: This position requires up to 10% travel within the region.



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