Automotive Express Care Service Advisor

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Job Description:

  • Greet customers and assist them with any inquiries they may have
  • Ensure that customers receive prompt, courteous, and effective service
  • Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Drive the sale of technicians' time to meet departments sales forecast
  • Consult with customer on applicable service specials.
  • Prioritize required services, and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations.
  • Establish and maintain a close relationship with the customer
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.