Learning Experience Architect - Charlotte NC

JOB SUMMARY
The Learning Experience Architect (LEXA) is responsible for re-articulating the business requirements that the internal customers and L&D operations team leadership have defined together by translating them into learning experience requirements in order to change target audience behavior.  He/She provides a point of view on what constitutes strong design principles based on the modality, content and outcome that the business is driving. 
 
The LEXA is responsible for ensuring the end to end learning experience is targeted to the learning audience(s). He/She is responsible for architecting the modern, adult learning journey solution by identifying both facilitated (Virtual ILT, Help Desk, Live Webinar Training Buddy, Instructor Led Training, Peer Mentoring, OTJ Coaching) and non-facilitated interactions (Video/Audio, Announcement, Independent Reading, Online Forum, Branched eLearning, Job Aides, Knowledge Management Articles, Talking Guide, Decision eLearning, Gamification) within the initiative scope . Within that end-to-end view, the LEXA designs experiences that provide observable and measurable behaviors within the target learning audience(s). To accomplish this, the LEXA provides the role-centric learning designs necessary to ensure the experience is digestible to the learning audience(s). He/she also informs the development of learning interactions by defining those interactions and directing the work of others in the specialized labor pool through the application of the L&D ALEP (Agile Learning Experience Process) method. 
 
The LEXA is responsible for re-articulating the vision and requirements that the business sponsor and L&D operations team leadership have defined together.  Once those requirements are articulated, the Learning Experience Architect will translate the business requirements into the learning experience requirements commensurate with the level of service necessary to change target audience behavior.  The LEXA continuously engages the business stakeholders and Subject Matter Experts (SMEs) throughout the Design and Build stages, during which interactions and assets are brought from concept to deliverable. 
 
The LEXA coordinates with the L&D Service Manager to provide updates to various stakeholders as necessary.  He/She oversees the production of facilitated and non-facilitated learning interactions during the Design and Build stages, working directly with the leaders of Facilitated and Non-Facilitated methods to ensure all interactions and assets created by the team are aligned to well-defined design principles, backed by innovative adult learning theory/cognitive science and engineered to ensure the target audience role(s) are successful.
 
MAJOR DUTIES AND RESPONSIBILITIES 
Orchestrate the design of the learning experience by working with the Service Manager in completion of the defined scope of work, create build instructions, and coordinate with Facilitated and Non-Facilitated Designers to determine resourcing needs per the defined scope of work.
 
Facilitate architecture, design and contribution working sessions to develop and document the end-to-end learning experience solution for each type of interaction. Continuously drive leading-edge innovations into the learning experience solutions.
 
Facilitate design reviews to include an internal team review with L&D leadership (required approval to move forward) and then a formal review with key stakeholders to ensure solutions meet the requirements. Collaborate with the Facilitated and Non-Facilitated Designers to ensure consistency of design principles across all learning interactions.
 
Identify resource management needs and escalate to leadership to ensure initiatives are properly staffed. 
 
Facilitate validation of design completion ensure the learning experience solution achieves business outcomes.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
·         Demonstrated portfolio of learning experience designs and solutions with measureable results
·         Demonstrated knowledge of facilitated and non-facilitated training methodologies and tools
·         Demonstrated ability to educate, communicate, negotiate, and influence with all levels of management to produce outcomes
·         Demonstrated ability to prioritize, organize, and facilitate effectively in order to manage multiple projects to meet deadlines
·         Demonstrated ability to creatively solve problems while working under pressure 
·         Ability to show good judgment, take initiative, and make decisions to accomplish job duties 
·         Demonstrate an ability to work closely with peers to ensure successful learning outcomes
·         Driven, focused, and oriented to the functional design
 
Related Work Experience                                                                                            Number Of Years
Facilitated and/or Non-Facilitated Educational Design experience                              5+
Business experience outside of L&D                                                                                         3+
 
Education 
BA/BS in Business, Organizational Behavior, Organizational Development & Effectiveness, Instructional Design, or related field required and/or certifications in a variety of L&D areas

PREFERRED QUALIFICATIONS 
Skills/Abilities and Knowledge 
Deep experience facilitating groups of individuals to unstructured outcomes
Skills in measurement and evaluation of training initiatives 

Education 
Masters
 

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