The Rooted Network Operations Coordinator will work closely with the Operations Director on a variety of product development and production goals. Projects include US and international translation development, sales and distribution, research and execution.
Responsibilities and Duties
- Help enhance and maintain a clear, precise and excellent customer purchase experience online utilizing our online store and systems.
- Be the first point of contact for church, and customer, inquiries- funneling inquiries to the correct Rooted Network team members and/or resolving unique inquiries regarding orders, payment, online account issues, return requests, and general escalated issues.
- Contribute to the Product Roadmap - proofing materials and overall contract details; copyright, licensing agreements, etc. Occasionally working closely with the Communications team on creative elements in concept, writing, and editing.
- Work closely with the Fulfilment Coordinator on order fulfillment inquiries and inventory tracking- ensuring churches and customers have Rooted materials and products ordered and in hand/on time.
- Be the “go to person” for our Relationship Management team in order to meet the needs of our Rooted Network churches. Work closely with our Communications and Events team on a variety of events and products as advised.
- Work on accounting details including deposits, invoices, and money transfers.
- Participate in Rooted Network training events and conferences.
- Assist Mariners Rooted Irvine, as advised, regarding book and product orders to ensure they have materials needed for a successful Rooted Launch.
Qualifications and Requirements
- Bachelor’s Degree and 1-2 years of relevant ministry experience.
- 1-2 years of customer service, administrative or project management experience.
- Strong written and oral communication skills.
- Proficient with Google Suite, Excel, and exporting data.
- Must be able to collaborate and work effectively with multiple team members and external clients/vendors.
- Preferred previous experience developing ministry with an entrepreneurial spirit, attention to detail, hosting events, and simplifying complexity.
Additionally, all Church Staff Members:
- Love Jesus and call themselves Christians.
- Embrace a high biblical standard of personal conduct and lifestyle.
- Are in agreement with the church’s vision and values and attend Mariners Church.