WHO WE’RE LOOKING FOR:
- User Research/Customer Development helps client teams conceive, test, and build new disruptive products by combining work from multiple disciplines:
- User Research
- Usability
- Design Thinking
- Design
User Research/Customer Development at Mach49 starts with the brainstorming process and continues through rapid product iteration so that at the end of our 12-week process the teams have a product concept, vision, and roadmap that a Global 1000 company can build a business around. The User Research/Customer Development Specialist works with the Lead to keep the customer in the center throughout the incubation process.
BIG PICTURE:
- Train client teams in the User Research/Customer Development process in a dynamic, energetic, rapidly changing environment
- Coach teams on user research tactics and methods, helping them to design tests to validate or invalidate their hypotheses
THE DETAILS:
- Provide a User Research/Customer Development presence across client teams
- Present and co-host workshops for client teams of all sizes
- Help develop testing strategies and logistics for entrepreneurial teams. This entails:
- Help teams write interview scripts to match the testing strategy
- Train teams to adapt their own scripts
- Demonstrate and coach teams on conducting customer interviews
- Provide real-time feedback and interview coaching
- Create hand-drawn storyboards and QA other team members’ storyboards for testing
- Direct and work alongside designers on low-to-high resolution designs for testing
- Collaborate within the Research team, with the client teams, with the larger Mach49 team, and with our many partners and outside collaborators