WHO WE’RE LOOKING FOR:
- User Research/Customer Development helps client teams conceive, test, and build new disruptive products by combining work from multiple disciplines:
- User Research
- Usability
- Design Thinking
- Design
User Research/Customer Development at Mach49 starts with the brainstorming process and continues through rapid product iteration so that at the end of our 12-week process the teams have a product concept, vision, and roadmap that a Global 1000 company can build a business around. The User Research/Customer Development Specialist works with the Lead to keep the customer in the center throughout the incubation process.
BIG PICTURE:
- Train client teams in the User Research/Customer Development process in a dynamic, energetic, rapidly changing environment
- Coach teams on user research tactics and methods, helping them to design tests to validate or invalidate their hypotheses
THE DETAILS:
- Provide a User Research/Customer Development presence across client teams
- Present and co-host workshops for client teams of all sizes
- Help develop testing strategies and logistics for entrepreneurial teams. This entails:
- Help teams write interview scripts to match the testing strategy
- Train teams to adapt their own scripts
- Demonstrate and coach teams on conducting customer interviews
- Provide real-time feedback and interview coaching
- Create hand-drawn storyboards and QA other team members’ storyboards for testing
- Direct and work alongside designers on low-to-high resolution designs for testing
- Help to provide thought leadership on the Mach49 Customer Experience Research
methodology. Pilot and test new tactics where appropriate and incorporate these into
our methodology to ensure Mach49’s customer development is industry-leading - Collaborate within the Research team, with the client teams, with the larger Mach49 team, and with our many partners and outside collaborators