Direct Listing Coordinator

LVH Global is a leader in the luxury vacation home industry. LVH Global caters to world travelling high net worth individuals, their family and business associates through a Signature Home Network of over 5000 luxury homes in 50 international destinations.

LVH Global goes above and beyond the highest expectations, providing travelers with unmatched personal service throughout the entire experience. From the moment you contact us, we make you feel as if you are already on your dream vacation. Our professional staff will coordinate your travel itinerary, and upon your arrival we will spoil you like you’ve never been spoiled before.

Under general supervision, ideal Direct Listings Coordinator will provide support to the Senior Director of Sales Operations with managing relationships with new and existing homeowners.

Duties and Tasks/Essential Functions:
  • Field incoming inquiries from new homeowners, while logging all notes in CRM  
  • Conduct webinars and calls with new & existing homeowners to onboard/educate them on the company
  • Send agreements to homeowners & work with marketing team to promote homes on various platforms  
  • Utilize various online tools to research / find new homeowners 
  • Follow provided email template/phone script sample to obtain availability and pricing on units
  • Arrange for inspections, coordinate with local ambassador team, prepare reports, ensure homes meet company luxury home standard guidelines, work with homeowners to fix flagged issues
  • Build strong relationships with owners while keeping them engaged and informed about company updates 

Skill and Knowledge Qualifications:
  • Past experience in business development, real estate, sales, or related background preferred 
  • Proper phone and email etiquette
  • Ability to speak and write clearly and accurately in English
  • Demonstrated proficiency in typing and grammar in English
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to cooperate with others and work to the greater good
  • Multi-tasking capabilities
  • Work effectively under deadlines 

Competencies:
  • Exemplary attendance and punctuality
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
  • Focuses and guides self and team members in accomplishing work objectives.
  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
  • Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:
  • Must be able to sit for long periods of time and perform repetitive tasks
  • Willing and able to work in a startup company environment
  • Position requires use of mobile phone, Whatsapp, and Skype for team communication
  • Note this position can be based at NYC HQ or remote    

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