Product Operations Specialist

Product Operations Specialist 

Lukka is the leading software and data services provider for middle and back office crypto asset processing. We are laying the foundation for the technology and shaping data products for blockchain and crypto assets to allow our customers to scale and grow their businesses. We are proud to call some of the industry’s largest funds, trading desks, exchanges, administrators and accounting firms our customers. During this incredibly exciting time in the rapidly growing nascent crypto asset class, we are looking for people who constantly push themselves to think differently and chart exciting new paths. If you are one of those people, join us.


Position Summary

This is an exciting opportunity for a strong, highly motivated candidate to join our team.  You will help us onboard and manage the rapidly growing number of customers utilizing Lukka products.  This role is based in New York City.   You will be working directly with crypto funds, administrators, trading desks, and exchanges to facilitate their success on our platform.   If you have a passion for crypto, love working with customers, love molding vast amounts of data, and are exceptionally organized, send us your resume.


Responsibilities

  • Hands-on support for customer implementations and ongoing operations of Lukka's Crypto Office platform
  • Plan and execute new implementation processes based on contractual scope to ensure all deliverables are met
  • Collect and load customer transaction data
  • Perform reconciliation, identify missing data and resolve breaks
  • Produce customer driven reports
  • Work closely with the commercial team to ensure a positive customer experience
  • Collect and track feedback, opportunities, and issues

Key Qualifications

  • 1-3 years of experience in an operational, financial or accounting role in financial services
  • Demonstrated experience with data loading, reconciliation and reporting
  • Strong data analysis and Excel skills
  • Familiar with SQL
  • Proven ability to work directly with customers
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities and projects simultaneously
  • Strong organization and project management skills with relentless focus on the details
  • Self-motivated team player able to work independently in a small, fast-paced environment 
  • Passion for blockchain and crypto is a plus 
  • Bachelor's degree in an engineering or business related field preferred



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