Apple iPhone/iPad Mobile Repair Technician & Sales

Essential Duties and Responsibilities:
  • Diagnostics of malfunctioning Apple mobile hardware and software
  • Replacement of internal hardware components on iPhone and iPad devices; Samsung knowledge a plus
  • Installation of operating systems and software as instructed
  • Fully refurbishing pre-owned mobile equipment for resale
  • Create service request orders in our customer database
  • Maintain and update of our customer database used in creating service request orders
  • Maintain excellent customer service over the phone and in person
  • Assisting customers in purchasing decisions when needed
  • Organization and testing of new and used mobile device parts and peripherals
  • Maintaining a safe and clean work environment
  • Maintaining a professional image and attitude
  • Replace and/or upgrade internal hardware components of Mac laptops, desktops, and iPhones
  • Install operating systems and software
  • Communicate with customers regarding repair status; advise the best course of action
Special Skills, Experience, and Requirements:
  • Strong Experience in Apple iPhone, and iPad hardware repair (Apple certification preferred)
  • Proficiency of Apple Macintosh iOS software and configuration
  • Exceptional organizational skills
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • CA state issued drivers license required
  • Reliable transportation to and from work
  • Must be able to lift 40 LBS
  • Must be willing to work overtime to finish a job
  • Passionate about helping people
  • Passionate about technology, computers and learning new systems
This job is a very dynamic and requires a great amount of professionalism and attention to detail. Our clients' needs must be handled in an efficient manor while keeping all other priorities in mind. As a growing business there will be opportunity for advancement, opportunity to manage others, and opportunity to grow as an individual. You will become more productive, your mind will become sharper, and you will be able to multi-task more efficiently. You will learn to handle stress more effectively. You will also learn a great deal about technology, business, management, leadership, and organization.
We are a relatively new but growing company. We need the next employees we hire to be a staple in what makes this company successful. This will require you to be in it for the long haul. Don’t think of this as just another job. Think of it as the beginning of your career.
Please send a detailed cover letter describing why you would be a good fit in our company as well as a copy of your resume. Please no drop-ins or calls. We will contact you if we decide to start the interviewing process.

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