ABOUT THE ROLE
We’re looking for a driven, capable Property Operations Specialist to drive the growth of Loftium’s Lease program. You’ll be responsible for one of Loftium's key operations domains, which includes everything from the moment we acquire a new home to renter move-in. As with all our roles, you'll be in a position to both execute day-to-day operations as well as help drive the broader strategy of how Loftium provides incredible value to our renters and landlords. This role is integral to both revenue and customer happiness, and it's a blast for people who are efficient, flexible and enjoy complex operational challenges! You'll be on the front lines of delivering on our mission to our customers.
RESPONSIBILITIES:
Deliver Quality Experiences
- You will be responsible for ensuring homes are ready for Loftium renters to deliver a world-class tour and move-in experience.
Solve Problems
- You will own the home set up process, coordinating with homeowners and the property acquisition team to ensure the home is move-in ready prior for renters and triaging any issues that pop up.
Improve Processes
- As an early member of the Loftium Team, you will provide key feedback to help build and improve our processes to drive toward a world-class experience.
- You'll design & work on new projects & experiments to improve the landlord experience and internal operations
- You'll be on the front lines, listen to customer feedback and identify opportunities to adapt/improve product offering accordingly
- You'll collaborate with the team to track & iterate on performance / metrics
Collaborate:
- You’ll work closely with the Property Acquisition and Renter Replacement teams to ensure everything is ready to go at move-in.
- You'll work closely with product & technology team to further optimize & automate process
Manage Projects
- You’ll be responsible for managing field teams to ensure deadlines are met and homes are ready for move-in.
WHO WE'RE LOOKING FOR
- You're able to move a million miles an hour, but also love stepping back and thinking through strategy
- You love creating value, solving problems and making customers happy
- You work well under pressure, and are creative & thoughtful in problem-solving
- You have excellent communication skills, both verbal and written.
- You're hungry to learn, willing to dive into the deep end, and not afraid to experiment
- You do what it takes to get the job done, willing to work evenings / weekends as needed to make our renters happy and hit our goals!
- You have a combination of operations, biz ops, property management, supply chain, project management, strong organizational skills, attention to detail and/or the ability to manage multiple, competing deadlines.
Bonus:
- SQL Skills
- Real estate/ leasing/ property management experience
- You’d like to be a Loftium renter!
- You have experience as an Airbnb host
Additional Information
Loftium values the unique contributions of all of our team members. We work hard to incorporate the ideas and perspectives and we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.