ABOUT THE ROLE
We’re looking for a driven, capable Renter Onboarding Specialist to help build and execute on a world-class onboarding experience for our renters. You’ll be responsible for one of Loftium's key operational domains: onboarding a renter onto the Loftium and Airbnb platforms. As with all our roles, you'll be in a position to both execute day-to-day operations as well as help drive the broader strategy of how Loftium delivers incredible value to our renters. This role is integral to both revenue and customer happiness, and it's a blast for people who are efficient, flexible and enjoy complex operational challenges! You'll be on the front lines of delivering on our mission to our customers.
RESPONSIBILITIES:
- Execute and improve on operations for a high-volume of Loftium renters and properties
- Design & work on new projects & experiments to improve the renter experience and internal operations
- Work closely with product & technology team to further optimize & automate process
- Track & iterate on performance / metrics
- Listen to customer feedback and identify opportunities to adapt/improve product offering accordingly
WHO WE'RE LOOKING FOR
- You're able to move a million miles an hour, but also love stepping back and thinking through strategy
- You have an intuitive understanding of customer pain points and can create processes and content to address them
- You love creating value, solving problems and making customers happy
- You work well under pressure, and are creative & thoughtful in problem-solving
- You have excellent communication skills, both verbal and written.
- You're hungry to learn, willing to dive into the deep end, and not afraid to experiment
- Familiar with long-term and short-term renting, Airbnb and the sharing economy
- Willing to work evenings / weekends as needed to make our renters happy and hit our goals!
Bonus:
- Experience as an Airbnb host
- You’d like to be a Loftium renter!