Product Specialist

Lukka (formerly known as Libra) is a trusted, blockchain-native technology company that delivers leading products for the crypto asset ecosystem. Lukka’s products automate and optimize accounting, audit and tax processes for funds, fund administrators, OTC and proprietary trading firms, exchanges, miners, protocols and accounting firms. Lukka’s premier solutions enable the transformation of distributed and decentralized data into auditable information within a highly scalable and secure SOC 1 Type 2 infrastructure. Lukka is based in New York City.

Position Summary
This is an exciting opportunity for a strong, highly motivated candidate to help us onboard and manage the growing number of customers on our platform.  This role is based in New York City and will include working directly with crypto funds, administrators, trading desks, and exchanges to get them up and running on Lukka products.   If you have a passion for crypto, love working with customers and data, and are exceptionally organized, send us a resume.


Responsibilities
  • Manage customer implementations of Lukka’s Crypto Office platform
  • Work with sales to ensure a smooth hand-off and positive customer experience
  • Plan each implementation based on contract scope
  • Organize and run kick-off and on-going calls ensuring clear deliverables and timeline
  • Run recurring internal and external status calls to provide periodic updates
  • Work closely with product and engineering teams to ensure on-time delivery
  • Hands-on work with client data 
  • Manage customer expectations throughout process
  • Collect and track feedback, opportunities, and issues

Key Qualifications
  • 3-5 years of experience in a customer facing role in financial services
  • Proven ability to work directly with customers
  • Excellent written and verbal communication skills
  • Strong data analysis and Excel skills.  
  • Familiar with SQL
  • Strong organization and project management skills with relentless focus on the details
  • Ability to manage multiple customer facing projects simultaneously
  • Passion for all things blockchain and crypto is a big plus 
  • Self-motivated team player able to work independently in a small, fast-paced environment 
  • Bachelor's degree in an engineering or business related field preferred

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