Product Specialist

At Libra, we provide financial software for the blockchain and cryptocurrency industry.  Our products solve accounting, audit, and processing requirements for the middle and back office of crypto market participants.  

Position Summary
This is an exciting opportunity for a strong, highly motivated candidate to help us onboard and manage the growing number of customers on our platform.  This role is based in New York City and will include working directly with crypto funds, administrators, trading desks, and exchanges to get them up and running on Libra products.   If you have a passion for crypto, love working with customers and data, and are exceptionally organized, send us a resume.


Responsibilities
  • Manage customer implementations of Libra’s Crypto Office platform
  • Work with sales to ensure a smooth hand-off and positive customer experience
  • Plan each implementation based on contract scope
  • Organize and run kick-off and on-going calls ensuring clear deliverables and timeline
  • Run recurring internal and external status calls to provide periodic updates
  • Work closely with product and engineering teams to ensure on-time delivery
  • Hands-on data work on mapping and transformation of input files
  • Manage customer expectations throughout process
  • Collect and track feedback, opportunities, and issues

Key Qualifications
  • 3-5 years of experience in a customer facing role in the fintech space.  Blockchain/crypto or middle office experience is a big plus
  • Proven ability to work directly with customers
  • Excellent written and verbal communication skills
  • Strong data analysis and Excel skills.  Familiar with SQL
  • Exceptional organization and project management skills with relentless focus on the details
  • Ability to manage multiple customer facing projects simultaneously
  • Passion for all things blockchain and crypto
  • Self-motivated team player able to work independently in a small, fast-paced environment 
  • Bachelor's degree in an engineering or business related field preferred

Want to apply later?

Type your email address below to receive a reminder

ErrorRequired field

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file
ErrorRequired field
ErrorRequired field
Error
Error