Member Support

Level is bringing together talented, passionate people from diverse backgrounds. We’re looking for teammates who are naturally curious and love to ask questions, even when it means challenging the established way of doing things. We foster a work environment where every voice in the room is heard, and encourage people to have a strong sense of ownership over their work. We believe in an inclusive culture where all team members can grow, contribute, and feel valued. 

About the role:

  • Be on the frontlines of addressing and resolving member and provider inquiries to help people find, manage, and pay for care
  • Communicate with members and providers via phone and email
  • Address issues with intellect, grit, and empathy
  • Help develop and continuously refine team processes and resources 
  • Work on projects to create a more delightful support experience

About you:

  • Excellent written and verbal communication skills
  • Ability to maintain composure and compassion when juggling a number of tasks
  • A love for digging into the details and creative problem solving
  • Comfort with ambiguity and resilient when facing rapid change
  • Strong time management skills
  • Previous customer support and working knowledge of health insurance or benefits is a plus, although not required
  • Bilingual (English/Spanish) is a plus
  • Bachelor’s degree, or equivalent experience

Our benefits:

  • Competitive salary and equity
  • Great medical, dental, and vision benefits for you and your family
  • Flexible vacation
  • Generous caregiver leave policies
  • Internal learning and development programs

About Level

Level’s mission is to improve healthcare by offering a new way to find, manage, and pay for care. We’re starting this journey by tackling employer-funded dental insurance. We believe that if people have connected, easy-to-use products, they’ll be more engaged in their benefits and make better decisions around their care. The founding team at Level comes from companies that have simplified payments and insurance—like Square, Oscar Health, and Uber. We started in 2018 in New York City, and are backed by First Round, Homebrew, BoxGroup, and Precursor Ventures. 

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