Operations Program Manager

Level is bringing together talented, passionate people from diverse backgrounds. We’re looking for teammates who are naturally curious and love to ask questions, even when it means challenging the established way of doing things. We foster a work environment where every voice in the room is heard, and encourage people to have a strong sense of ownership over their work. We believe in an inclusive culture where all team members can grow, contribute, and feel valued. 

About the role

  • Work cross-functionally to build internal workflows, identify gaps, automate routine work, scope user-facing features, and drive strategic initiatives
  • Use analytical skills to prioritize tools and processes improvements to help scale the team
  • Champion efforts to create streamlined and scalable processes
  • Track accuracy and timeliness around core metrics
  • Establish reporting and business review rhythms to drive visibility of the productivity of existing processes, identification of processes to suitable for broader adoption, and progress of the project roadmap
  • Assist in executing the day-to-day operations of our products, including processing claims, researching and responding to complex member issues, and addressing any operational issues that may arise

About you:

  • 5+ years of relevant experience
  • Ability to juggle and prioritize multiple projects, and adjust work accordingly, often against tight deadlines and without continued direct supervision
  • Deeply analytical, possessing a fluency with numbers and a data-driven approach to monitoring and enhancing performance
  • Knowledge of a programming language, such as Python (preferred), Advanced Excel, and/or Advanced SQL 
  • Passionate about working on big, complex problems and balancing long-term vision with short-term urgency
  • Thrive in a growth-stage environment, bringing order and process within a rapidly-changing ecosystem

Our benefits:

  • Competitive salary and equity
  • Great medical, dental, and vision benefits for you and your family
  • Flexible vacation
  • Generous caregiver leave policies
  • Internal learning and development programs

About Level

Level’s mission is to improve healthcare by offering a new way to find, manage, and pay for care. We’re starting this journey by tackling employer-funded dental insurance. We believe that if people have connected, easy-to-use products, they’ll be more engaged in their benefits and make better decisions around their care. The founding team at Level comes from companies that have simplified payments and insurance—like Square, Oscar Health, and Uber. We started in 2018 in New York City, and are backed by First Round, Homebrew, BoxGroup, and Precursor Ventures.

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