Client Success, West Coast

Level is bringing together talented, passionate people from diverse backgrounds. We’re looking for teammates who are naturally curious and love to ask questions, even when it means challenging the established way of doing things. We foster a work environment where every voice in the room is heard, and encourage people to have a strong sense of ownership over their work. We believe in an inclusive culture where all team members can grow, contribute, and feel valued. 

About the role

  • Partner with Sales to manage and grow business within the client portfolio
  • Develop and maintain strategic, collaborative relationships with clients with key stakeholders, including benefit managers, executives, and consultants
  • Proactively identify, manage, and resolve client risks and escalations
  • Conduct business reviews to track performance management, seek product feedback, and ensure client satisfaction and evangelism with Level
  • Serve as the voice of the client, articulating client business objectives and working cross-functionally to meet and exceed them
  • Develop an operating calendar, detailed account plans, and account strategy and processes

About you

  • 5+ years of account management experience in B2B tech and/or employer health benefits
  • Working knowledge of health insurance or benefits 
  • Strong business acumen; able to develop a deep knowledge of our clients’ businesses and ability to articulate the value of our services to new clients
  • Excellent relationship building and communication skills
  • A love for digging into the details and creative problem solving
  • Comfort with ambiguity and resilient when facing rapid change; demonstrated initiative and independence
  • Able to advise cross-functional stakeholders and influence product development, driven by client insights
  • Must be able to travel as needed
  • Please note that this position will require spending time at headquarters in New York for training and onboarding during initial months of employment

Our benefits

  • Competitive salary and equity
  • Great medical, dental, and vision benefits for you and your family
  • Flexible vacation
  • Generous caregiver leave policies
  • Internal learning and development programs

About Level

Level’s mission is to improve healthcare by offering a new way to find, manage, and pay for care. We’re starting this journey by tackling employer-funded dental insurance. We believe that if people have connected, easy-to-use products, they’ll be more engaged in their benefits and make better decisions around their care. The founding team at Level comes from companies that have simplified payments and insurance—like Square, Oscar Health, and Uber. We started in 2018 in New York City, and are backed by First Round, Homebrew, BoxGroup, and Precursor Ventures.

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