Sales and Contract Rental Coordinator1. Location: Wall2Wall Soccer, Mason, Ohio
2. Reports to: General Manager and Assistant Manager
3. Company Profile – At Let’s Play, we believe in the power of play. We exist to provide our family of players with the opportunity to enjoy exercise, build friendships and play the world’s greatest game. We are looking for people who believe what we believe. You don’t have to be a soccer fanatic, but you must be passionate about bringing joy to people. We don’t want it to be for free, though! We will invest in you, develop you, and if you want it, keep you moving on a career path that will help you pursue your passion, love your life, and live and achieve your dreams.
Learn more about our company.4. Responsibilities
a. Is Responsible for:
i. Business Development - Field Rental
1. Marketing
2. Sales
3. Lead Generation
ii. Field Rentals
1. Contract - Recurring
2. One Time - Drop In
3. Scheduling
a. Color Calendar
b. Schedule program
4. Customer Support/Service
5. Account Representative for Contract Rentals
6. Contract Rental Invoicing
7. Contract Rental Collections
iii. Special Events
1. Scheduling
2. Event Management
iv. Facility opening Duties
v. General Sales, Customer Service and Office Duties
1. Phone, email, social media, and all other forms of customer communication
2. Snack Bar
a. Ordering
b. Deliveries
c. Report Repairs
3. Batting Cages
a. Report Major Repairs
b. Minor repairs
4. Filing
5. Cleaning
vi. Building Maintenance Staff Oversight
1. Deliver task list and making sure they know what to do and have the resources needed.
2. Follow up and completion reporting
vii. Receipt management
1. Snack Bar
2. Maintenance
3. Other
viii. Liaison
1. Third party repairs
2. Day Time phone calls
a. Vendors
b. Customers
3. Day Time Customers/Walk Ins
4. Tenants
5. Main Office
ix. Quality/Liability Control
x. Report Generation/Updates
5. Clear Goals and Expectations (Examples include the list below)
a. Results
i. 4-15% Growth in Revenue from contract rentals year to year
ii. 98-100% collection by Invoice Due Date
iii. 100% schedule accuracy
b. Sales/Marketing Activities
i. Recruit new contract rentals using the Let’s Play sales process
1. Phone Sales
2. Face to Face Sales
3. Outside Sales
ii. Renew established contract rentals using the Let’s Play sales process
1. Phone Sales
2. Face to Face Sales
iii. Market contract rentals using the Let’s Play marketing process
1. Digital/Social Media
2. Email
3. Flyers/brochures
6. Job Requirements (Include a bulleted list of job requirements including important attributes, work experience requirements, education requirements and other competencies. Identify them as required skills and preferred skills.)
c. Required Attributes
i. Humble, Hungry, Smart
ii. Do whatever it takes to get the job done
iii. Make the right ethical decision even if it hurts
iv. Play to win
v. It’s not about me
vi. Be Courageous
vii. Results oriented with a strong track record of success
viii. Detail Oriented
ix. Effectively handles internal and external conflict with tact
x. Self-aware, socially aware, organizationally aware when executing all activities
xi. Service mindset, anticipate and meet client needs
xii. Self-motivated, self-direct, able to effectively operate with remote supervision
xiii. Tactically implement management strategies in local facility
xiv. Proactive – Anticipates problems, addresses issues before they become problems, then prevents the issue from ever happening again
xv. Effectively prioritizes activities
xvi. Computer literate – working knowledge of Google apps, spreadsheets, word docs, presentations, other computer tools and functionality
d. Required Skills
i. Associates level degree or equivalent work experience (Resource Coordinator, Installation Coordinator, Office Manager, Administrative Assistant, Account/Service Representative.)
ii. 1-year successful scheduling and coordinating resources.
iii. 5 years successful customer facing service experience.
iv. 1-year successful sales experience directly engaging with customers and prospects to attract, qualify, close and retain them.
e. Preferred Skills
i. Continuous learner, insatiable appetite for self-improvement, leadership]
ii. Spanish Speaker
iii. Previous contract rental experience
iv. Billing, contract, accounts payable and collections experience
7. Authority
a. Sign field rental contracts with customers
b. Schedule/Hold field for contract rentals
c. Take Payments
d. Process Refund Requests
e. Receipt of deliveries and remit payments
8. Confidentiality
a. Access to sensitive customer information
b. Access to Company Financial Information, proprietary metrics and software
c. Access to confidential employee information
9. Compensation and Benefits
a. $12 - $17 per hour based on experience
b. 20 - 40 hours a week
10. Attractive Aspects of the Job
a. At Let’s Play our goal is to help people pursue their passion, love their life and live and achieve their dreams
b. Opportunity to be on the frontlines of the battle against obesity and inactivity
c. Make your community and the world a better place by helping people build strong relationships and community
d. Ability to pay it forward. Has soccer or team sports made a significant impact in your life? This is a chance to pay that forward.
e. Career development in Leadership, Sales, Hiring, Conflict Resolution and Training. We equip you with transferable skills that will enhance your life.
f. Health and fitness passion for others
g. Create relationships – bring people together for social
h. For the love of the game – it has transformed my life – give those benefits to others
11. Other Relevant Details
a. You need to be able to follow up relentlessly and not get discouraged by put offs and no call backs.
b. Upset customers who are very demanding and sometimes make it personal
c. Expectation for year over year growth
d. Do a lot of your work independently without a lot of interaction with other co-workers and managers
e. Solve situations that you didn’t create but you need to clean up