LeConte Recruiting Firm is currently looking for Director of Workforce Management for a client in Missouri.
Responsible for the development, implementation, and management of business operations related to the forecasting, scheduling and real-time management support of inbound and outbound call volumes and back-office inventory management. Manage service levels, identify service opportunities, new business implementations, and product expansions.
- Establish and maintain working relationships with external sources such as CMS for regulatory and compliance guidance
- Direct all membership-related initiatives including identification of business need, strategy recommendation, project outline, management of deliverables, and ROI
- Develop and implement programs centered on quality and operations excellence, including adherence to near term and long term volume forecasts
- Develop and maintain collaborative relationships with health plans, other business units, IT partners, and oversee training and business processes as necessary
Requirements for the Director of Workforce Management:
- Bachelor’s degree in Business or related field or equivalent experience.
- 7+ years of business operations (call center, enrollment, billing, payment processing, or similar operations)
- Previous management experience including responsibilities for hiring, training, assigning work and managing the performance of staff.
- Health insurance and project management experience preferred.
Salary for this position is $100,000-$150,000