LeapYear is looking for a seasoned and deeply technical executive to:
- define LeapYear’s professional services organization
- drive customer success outcomes and activities
The role will report to the CEO, and will manage data science & customer support teams.
This role can be based in New York, Toronto, London, or the San Francisco Bay Area.
- In collaboration with the sales team, identify use cases for LeapYear’s technology, explain how LeapYear’s technology creates business value, and respond to technical diligence questions
- Manage and refine the process for proof of concept deployments - implementation, relationship management, and presentation of results
- Manage data science team to create demos, tutorials and other collateral
- Define and optimize a post-sales customer success program for existing implementations (onboarding, adoption, and retention)
- Define and optimize a program for expanding existing implementations - identifying additional use cases, and work with sales team when these use cases are validated
- Serve as LeapYear’s point person for customer relationships and develop strong customer references
- Manage data science team in providing implementation services and creating customer case studies and best practices.
- Manage customer support team in providing technical support
- Background in selling professional services or pre-sales engineering
- Deep understanding of value drivers in recurring revenue business models
- Undergrad or equivalent knowledge in a field involving advanced mathematics (machine learning, computer science theory, statistics, physics, math, systems engineering)
- Excellent communication and presentation skills
- PhD or equivalent knowledge in a field involving advanced mathematics (machine learning, computer science theory, statistics, physics, math, systems engineering)
- Experience leading customer-facing organizations
- Experience leading data science teams
- Familiarity with on-premise software, especially data infrastructure software
- Experience with financial services businesses
- Hands-on experience in data science/machine learning