Customer Engagement Specialist

Customer Engagement Specialist

LeanTaaS is a fast-growing healthcare predictive analytics company that uses sophisticated math and lean principles to make healthcare providers more efficient through mobile and web SAAS tools. 
  • Our technology helps millions of people wait less at hospitals and specialty clinics across the country. 
  • Our customers include some of the nation’s largest hospitals, with more than half of the top 40 Cancer Centers in the United States relying on our iQueue line of products. 
  • Our team includes veteran executives and the brightest minds from Google, McKinsey, Stanford, MIT, Georgia Tech, Duke, Berkeley, UIUC, and more. 
  • We are a Series C company backed by many prominent investors in the healthcare space. 
  • We provide all the perks - market salary, equity, bonuses, standard benefits, free lunch & more. 

Job Description:
As a Customer Engagement Specialist, you will
  • Work closely with the Product Implementation team to successfully launch iQueue software at both new and existing customers.
  • Collaborate with customers and internal team members to schedule meetings and coordinate online survey completion.
  • Monitor internal delivery milestones to ensure timely delivery.
  • Train customers on application features.
  • Monitor customer application usage to determine opportunities for engagement to increase the value our customers receive from iQueue.
  • Collect and communicate customer feedback.
  • Serve as the first point of contact for customer issues, routing them to the correct internal contact.


Qualifications:

Must have: 
 Exceptional organizational skills and attention to detail.
  • Effective written and verbal communication skills.
  • Reliability—Be reliable. Be always reliable.
  • Proficiency using computers in an office environment (MS Office, email, etc…).
  • Minimum of 2 -3 years of experience in a customer-facing role.
  • Ability to multitask and adapt in a fast-paced, diverse and evolving environment.
 
Nice to have:
 Experience working on healthcare products/working with hospitals.
  • Bachelor’s Degree.


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