Technical Support Representative

Do you love talking with people and helping them solve problems? Are you ready to make an impact as part of a growing and innovative tech company in Tucson?

As a LawLytics Support Representative, you will provide excellent service to our customers by answering questions, troubleshooting problems and giving them guidance to help them grow their firms. We provide our customers with the tools and training necessary to succeed, and you’ll be right on the front lines.

Duties and tasks will include:

  • Address customer inquiries, concerns and requests about products and services
  • Interact with customers, teach them about using our software and coach them to help solve their marketing challenges
  • Follow standardized processes and procedures for completing and documenting support tickets
  • Identify and escalate priority issues
  • Record all communications accurately
  • Follow up with clients to ensure satisfaction
  • Website data-entry (copy-and-paste intensive)

Required skills and experience:

  • Great interpersonal and communication skills
  • Ability to speak and write clearly and accurately
  • Computer and internet proficiency and the ability to quickly learn new computer skills
  • Knowledge of customer service principles and practices
  • Familiarity with HTML and CSS
  • Ability to quickly and systematically identify and diagnose problems
  • Ability to find solutions to technically challenging issues using the Internet
  • A minimum of one year of customer service experience

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