Enterprise Customer Success Manager

ABOUT US
Lark is the world's largest A.I. healthcare provider, servicing more than a million patients suffering from, or at risk of, chronic disease with A.I. Nurses. We’re on a mission to improve people’s health and happiness through our digital health coach. We are the only A.I. nurse ever to become fully medically reimbursed to 100% replace a live nurse because we achieved equivalent health outcomes to live healthcare professionals - which allows for infinitely scalable healthcare. Since launch Lark has continued to receive awards and accolades for both our product, and our leadership.

✦Apple's Top 10 Apps in the World
Business Insider's most innovative companies in the world along with Uber and Snapchat
Biz Journal’s 100 Women of Influence

We are looking for a talented Enterprise Customer Success Manager to join our growing team in Mountain View, CA, where you'll own the relationship from adoption to renewal and expansion. 

ABOUT THE ROLE
What You’ll Do: 
  • Continuously articulate the Lark Value Proposition, ensuring Partners realize desired outcomes / ROI 
  • Communicate product updates, new features and releases to Partners
  • Proactively gather product feedback and convey information to internal teams
  • Conduct regular business reviews with senior executives
  • Develop and execute against upsell and expansion opportunities in partnership with field sales team
  • Act as escalation point for Partner related support issues. 

What You’ll Need: 
  • 5+ years of relevant B2B or B2B2C enterprise account management at a SaaS company. 
  • Experience in supporting and managing complex, matrixed health organizations while discovering opportunities for revenue growth.
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Excellent communication (written and oral) and interpersonal skills
  • Bonus: Experience in health-tech.

JOIN US
Our team works with cutting edge tools and technology related to Artificial Intelligence and Machine Learning. We are using NLP to process millions of meals, and accelerometer data to compute activity and sleep amounts from users' phones. Our chat AI is the most sophisticated digital health engagement tool in the world. Join us and make it even better!

Lark is an Equal Opportunity Employer. Lark does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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