Enterprise Customer Success Manager

ABOUT US
Lark is the world's largest A.I. healthcare provider, servicing more than a million patients suffering from, or at risk of, chronic disease with A.I. Nurses. We’re on a mission to improve people’s health and happiness through our digital health coach. We are the only A.I. nurse ever to become fully medically reimbursed to 100% replace a live nurse because we achieved equivalent health outcomes to live healthcare professionals - which allows for infinitely scalable healthcare. Since launch Lark has continued to receive awards and accolades for both our product, and our leadership.

✦Apple's Top 10 Apps in the World
Business Insider's most innovative companies in the world along with Uber and Snapchat
Biz Journal’s 100 Women of Influence

We are looking for a talented Enterprise Customer Success Manager to join our growing team in Mountain View, CA, where you'll help manage client relationships from adoption to renewal and expansion. 

ABOUT THE ROLE
What You’ll Do: 
  • Continuously articulate the Lark Value Proposition, ensuring Partners realize desired outcomes / ROI 
  • Collaborate closely with the technical integration team during implementations
  • Drive Go-to-Market efforts with Partners and the Lark Growth team
  • Communicate product updates, new features and releases to Partners
  • Proactively gather product feedback and convey information to internal teams
  • Act as escalation point for Partner related support issues 

What You’ll Need: 
  • 3+ years of relevant B2B or B2B2C enterprise account management at a SaaS company
  • Experience in supporting and managing complex, matrixed organizations while discovering opportunities for revenue growth
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Excellent communication (written and oral) and interpersonal skills
  • Strong organizational skills and working knowledge of project management tools
  • Ability to create presentations in powerpoint
  • Bonus: Experience in health-tech

JOIN US
Our team works with cutting edge tools and technology related to Artificial Intelligence and Machine Learning. We are using NLP to process millions of meals, and accelerometer data to compute activity and sleep amounts from users' phones. Our chat AI is the most sophisticated digital health engagement tool in the world. Join us and make it even better!

Lark is an Equal Opportunity Employer. Lark does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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