Front Desk


Title of Position: Receptionist/Front Desk
Title of Immediate supervisor: Office Manager or Administrator

General Duties

Greet visitors, answer  incoming telephone calls and fax transmissions. Transfer calls appropriately. Provide clerical support and assist with projects as delegated.


  • Greet people as they enter the Agency, answers calls, answers general information questions, screens visitors and delivers messages.
  • Type memos, correspondence, agendas and reports as required.
  • Assist with accounting functions as assigned.
  • Make appointments and informs staff members of meetings.
  • Maintain files for the Agency.
  • Open mail and distribute it to the appropriate person or area.
  • Assist with filing of correspondence. 
  • Photocopying as required.
  • Perform other duties as required.

Job Conditions

  • Position is stressful in terms of meeting deadlines.
  • It is primarily a desk job which essentially involves sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication.
  • It requires minimal lifting of office records and printouts.
  • The ability to read 12 point and larger type is required.
  • One must be able to hear adequately on the telephone with no more than an amplifier and be able to communicate
  • English Proficient both verbally and in writing.

Equipment Operation

The job requires the ability to utilize a PC, calculator, multi-line telephone, and other related office equipment.

Company Information

Has access to all patient medical and financial records, which may be discussed with all management staff.


  • High school or equivalent experience to the Job description.
  • Previous office experience, preferably in health care. 
  • Knowledge of medical terminology and/or general medical background preferred 
  • Demonstrated strong telephone skills and interpersonal communication skills. 
  • Speak, read, write, and comprehend English.
  • Adequate personal hygiene and proper attire 
  • Friendly and welcoming demeanor and the ability to deal with difficult customers or visitors 
  • Negative criminal background check.

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