Lasik Sales Coordinator
The LASIK Coordinator is responsible for the consultative process with prospective patients in the office with regard to LASIK procedures. Applicants must be friendly, outgoing, and possess a sales oriented attitude as well as be enthusiastic and have a passion for customer service.
Coordinates all surgical scheduling functions, including answering patient inquiries, initial patient consultations, scheduling and facilitating surgical dates with patients, financial counseling, assuring surgeon preferences regarding surgical sites and processes, etc. while ensuring timely handling of all required documentation
- Interfaces with patients before and after treatments
- Applies knowledge and expertise to close a sale through the counseling of patients on the benefits of premium LASIK surgery or PRK.
- Follows-up on leads of potential new patients
- Counsels patients about pre and post-operative care instructions following office and surgical procedures
- Assists with payment collections, marketing assistance, and logistics as it pertains to the LASIK practice.
- Plays an integral role in the growth of the LASIK division within the practice.
- Responsible for opening and closing, maintaining instruments, equipment and rooms in working condition.
- Preparing patients for physician’s exam. Performing tests based on the specific reasons for the visit and physician’s preference.
- Maintain compliance with Medicare and other insurance documentation requirements.
- When necessary, assist physician with entering exam and billing information into EMR.
- Assisting with checking in/out patients, scheduling return appointments.
- Maintain correspondence and required documentation.
- Utilize all computer-based tools.
- Assist in organization and planning of patient care and follow up, including major/minor procedures, diagnostic testing and other.
- Assisting with surgical procedures, when necessary.
- Assisting with LASIK procedures, when necessary.
- Covering clinic and/or office for other physicians, when assigned.
Qualifications/ Skills Requirements
Preference given to those Certified as an Ophthalmic Assistant (applies to COA, COT or COMT) or certification eligible.
Ethics – Follows through on commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Dependability – Follows instructions, responds to management direction; Results oriented and committed to achieving objectives and tasks as required.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions.
Quality Management – Includes staff in planning, decision making, and process improvement; Makes self-available to staff; Improves processes, products, and services.
Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals and profitability.
Classified as having occupational exposure to Bloodborne Pathogens.
Other Position Requirements
Online training regarding HIPAA, Compliance, Safety, etc. specific to position.
TB Skin Test
- CPR Qualified
- Safety Training
- OSHA/Compliance Annual Training
- OSHA Bloodborne Pathogens Training
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions and perform any other related duties as may be required by their supervisor.