The Administrator supports the company business plan to include organizing, planning, developing, implementing and interpreting goals, policies, and strategic plans for the home health agency. The Administrator represents the agency through accurate communication of the agency status/services with the referring offices, community, government agencies, associates and clients. The Administrator reports to the Executive Director of Home Care.
Essential Functions and Work Responsibilities
Effectively supervises and manages direct reports and provides, by example and leadership, motivation an direction to employees of the organization.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under the direction of a supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
- Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates the performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
- Help set the tone of the department to ensure morale, and that the positive employment culture of the organization is maintained.
- Regularly schedule leadership/management, department, and staff 1:1 meeting to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
Ensures agency is compliant with federal, state and local regulatory agencies.
- Responsible to meet budgeted goals in all areas, including admission, revenue, cost, and profitability.
- Ensures implementation of company policies/procedures to promote efficient operations.
- Ensures that home health services are provided under the supervision and direction of appropriately qualified health professionals.
- Responsible for software implementation based on standardized processes. Able to utilize the system for information and reporting.
- Responds to reports/recommendations of surveyors, Quality Department, Vice President and Executive Director.
- Oversees the employment of qualified and competent personnel ensuring adequate orientation, guidance, and continuing education for staff.
- Ensures the care of home care clients is clinically appropriate as evidenced by client needs being met through appropriate development of Plans of Care.
- Ensures agency is monitoring clinical outcomes, client satisfaction, occurrences, and complaints. Based on outcomes, has established an active OBQI plan with ongoing performance improvement.
- Accountable to develop and implement the Performance Improvement Plan for the agency.
- Accountable to accept growth capacity through adequate staff recruitment/retention, maintaining staff productivity, converting referrals into admissions, and creative management of referral demands.
- Monitors management reports regularly to ensure agency compliance.
- Promotes a positive work environment.
- Communicates effectively with associates, marketing, leadership, and ancillary services.
- Ensures agency is survey ready at all times through ongoing mock surveys as well as staff education.
- Ensures the Agency’s ongoing liaison with the Executive Director/Vice President of Home Care, Governing Body, staff members, and the community.
- Maintains current knowledge of local trends and issues, and attends appropriate networking and special events.
- Ensures availability or all hours that employees are providing services, at minimum, Monday through Friday
- Oversees on-call coverage and ensures 24 hours/day, (7) days/week service.
- Other job duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Bachelor’s degree in healthcare, or related field from an accredited college/university and or equivalent combination of education and experience. Preferably a Clinical Bachelors of Science.
Must possess current RN or PT license in good standing with a state where the agency is located, and/or have experience and education in health service administration.
- Must have CPR certification
- Requires state-issued driver’s license, personal transportation, good driving record and auto insurance as required by law.
Work Experience and Qualifications
A minimum of one year working with the frail or elderly is required.
- Strong management skills and at least two years of experience in supervising staff.
- Should Be Experienced in a Medicare/Medicaid/insurance billing environment
- A minimum of (3) three years experience in home health or hospice environment",
- Marketing experience and a proven track record of increasing census and revenue for a home health or hospice company.