Support Engineer

Support Engineer 
Chicago, IL
 
There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we’re seeing phenomenal growth as some of the top companies in the world flock to our platform. We have solid venture funding, an astonishing team who will fight beside you to accomplish the impossible, and we even offer great benefits and stock options.

We’re looking for an energetic and driven Support Engineer who will be responsible for the technical troubleshooting and resolution of our customers' support issues. You'll be a part of a growing and experienced engineering team. You will work closely with others to learn the answers to complex and interesting technical questions and issues.

Candidates should have experience in technical support roles and should feel comfortable troubleshooting potentially unfamiliar issues across a variety of technologies.

RESPONSIBILITIES:
  • Triaging, prioritizing, and resolving support inquiries from our customers
  • Working directly with our engineers to diagnose and troubleshoot customer issues
  • Working closely with Customer Success to ensure high levels of customer satisfaction
  • Learning basic database querying and scripting used for troubleshooting
  • Creating technical documentation that helps customers learn our to use our platform and allows for self-service resolution of common issues
 
QUALIFICATIONS:
  • 2+ years of experience in a technical support or support engineer role
  • Strong written and interpersonal communications skills
  • Fundamentals of computer programming. (e.g. be able to read/understand code)
  • Power user proficiency with computer systems (e.g. command-line, and scripting experience)
  • Comfortable with the fast-paced and unpredictable nature of support engineering
  • Demonstrated ability to work cross-functionally within a team-oriented environment
  • Strong desire for technical growth

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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