Customer Success Manager

Responsibilities

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Responsible for the customer's renewal and for expansion of the platform through up-sells, cross-sells and add-ons. There is a renewal quota for this position.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.

Qualifications

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with clients of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
 
Requirements

  • BA/BS degree.
  • 3+ years of relevant experience.
  • Experience with Salesforce or other Force.com platforms.
  • Proficient in Office software.
  • Attention to detail and ability to produce highly accurate analysis
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.
  • Work out of our Headquarters office in Chicago or from the comfort of your own home on the East Coast.
 
What do we offer?

  • Competitive compensation.
  • All the tech you could want
  • Weekly catered lunches, snacks, fruit, good coffee and other stuff to help you get through the day.
  • A 401(K) plan to help you plan for your future.
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
  • Commuter benefits that make getting to and from work a breeze.
  • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).

Want to apply later?

Type your email address below to receive a reminder

ErrorRequired field

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file