Customer Service Representative (CSR)

Job Title– Corporate Customer Support & Catering Concierge Representative

Reports To– Department Supervisor

Job Summary– This position is responsible for interacting with Bite Squad corporate customers by providing information in response to inquiries about Bite Squad products and services. 

Duties & Essential Job Functions– Corporate Support Agents are responsible to capitalize on sales opportunities, place accurate food orders, provide quotes for upcoming events, take detailed notes and ensure customer needs are met with every interaction. Identify, troubleshoot, communicate and resolve any issues. Complete various projects as assigned by company department supervisors. Coordinate catering and delivery orders with dispatch. 

Phone Sales– Corporate Support Agent will be asked to answer phones, emails, chats and respond to customer’s request, sell Bite Squad products and place customer’s orders with the appropriate restaurant and up-sell products and recommend the appropriate products based on fact finding.

Administration– Corporate Support Agent will be asked to field incoming phone calls, live chats and emails in a timely and professional manner. They will place follow-up calls as time allows and document customer complaints.

Qualifications– Corporate Support Agent must possess professional verbal and written communication skills, math skills (addition, subtraction, multiplication, division and percentages), must be computer literate with experience in using customer support software, the ability to learn new software applications quickly, must have effective communication skills and enjoy working on a team seeking continuous growth and development. 

Required –Requires a high school diploma or GED.

Rate of Pay- $13-$15 per hour DOE

Job Type: Full-time

Hourly:  $13-$15 /hour DOE

Required experience:

  • Customer Service: 1 year

Education:

  • High school or equivalent (Preferred)

Location:

  • Minneapolis, MN 55402 (Preferred)

Language:

  • English (Preferred)

Work authorization:

  • United States (Preferred)

Work environment:

  • Office & Call Center 

Communication method(s) used:

  • Chat
  • Phone
  • Email

Seasonal job:

  • No


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