Our mission is to make hourly work easier for local businesses and their employees. As former hourly workers ourselves, we get the struggles teams face and build our products with empathy to banish paperwork and time consuming daily tasks (like scheduling, timesheet management, or team messaging). Today, more than 60,000 local businesses rely on our collective data and expertise to better control the hours in their week and the dollars in their pocket. The team brings local business expertise from Intuit, GoDaddy, Square, OpenTable, Yelp, and First Data.
As a Customer Success Rep, you will work in our office with our team of Houston reps and use your incredible skills and powers to provide a great customer service experience for our clients. You will use your great intellect and amazing logical thinking to help solve problems or answer any questions on how to use our application. You won't be afraid to pick up the phone and call our current customers to check in on them or provide post-call support. When you apply for the position, you must include the word banana in the subject line of your resume or cover letter so that we know you have read this job posting and are not simply spamming your resume across multiple job posts. We will ask you for the secret interview password if we offer you an interview, so don't forget Banana! The ideal customer success representative is focused and organized, has experience providing customer support over the phone, and loves technology and helping small businesses. You will have a constant schedule during regular business hours, but we offer flexibility if you need it and will work with you on your schedule availability.
Responsibilities:
- To succeed, you need active listening skills to understand the issue and troubleshoot resolutions
- You must be self-motivated and have the ability to stay on task and take initiative. You have likely done a similar job before and have no problem with your phone presence or confidence.
- You must be self-disciplined and be able to operate independently while managing time effectively without close supervision.
- Ability to present and evaluate the features and benefits of added services. When you're done speaking with one of our clients, they leave feeling better than when they called because you solved their problem (and potentially introduced them to additional features or services that we offer... without being pushy or disingenuous)
- You'll also need to use appropriate grammar and tone to provide information to customers and problem resolution. This matters. A lot.
Other Requirements:
• High school diploma, but some college experience preferred
• Prior experience working in a restaurant, retail business or small business preferred
• 1+ years of customer service experience preferred
• Prior call center experience preferred (outbound / inbound / sales)
Key Benefits:
- Healthcare contribution for full-time employees (more than 30 hours/week)
- Paid time off
- 401(k) match
- On-going education credit
- Monthly lunch credit (covers 3-4 meals a week)
- Casual dress code
- New, dynamic modern tech office
- Opportunity to prove ability in a high-growth environment
Homebase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global and diverse work team.