We are looking for an experienced Member Service Representative to join a well-established and growing credit union in the Vallejo area. MSR II (MSR Lead) provides guidance to other MSRs in promoting and services including opening and/or servicing individual Credit Union deposit products including IRAs, certificates, and money market accounts delivering the highest level customer service, processing member transactions, resolving member account issues, balancing daily settlements, and meeting member needs. The MSR II is responsible for accurate and efficient processing of member transactions, promoting products and services, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.
Responsibilities:
- Initiate and lead conversations to identify and assess member needs.
- Maintain and enhance member account relationships by providing excellent member service.
- Process share deposit payments, loan payments, manual payrolls, and account transfers.
- Disburse cash and check withdrawals.
- May assist members in opening and/or servicing individual Credit Union deposit products including IRAs, certificates, and money market accounts.
- Complete member transactions accurately and timely within prescribed limits and guidelines, or seek approval for exceptions.
- Open new membership accounts and assess for accuracy and compliance
- Research and address member inquiries about credit union services and accounts.
- Promote credit union products and services.
- Maintain base knowledge of consumer and mortgage loans in order to effectively refer loan products to the consumer and mortgage loan departments. Perform outbound calls to members as needed.
- Identify solutions in support of member needs.
- Open, close and balance self cash drawer daily.
- Give approval for overrides on transactions based on authorization limits.
- Balance ATM per procedures (Part of dual control team).
- Assist with lending tasks under the direction of the Consumer Loan Officer, Assistant Branch Manager and/or Branch Manager, as needed.
- May respond to electronic requests submitted by members and/or perform outbound calls to members in a professional prompt, efficient and accurate manner.
- May be called up to assist with translational needs when necessary.
Requirements:
- High School graduate or equivalent.
- 2 years' Member Service Representative or Teller or equivalent experience required.
- Prior cash handling and customer service experience.
- Preference for working in organizations that place priority on teamwork and collaboration.
- Ability to maintain a proficient level of knowledge and ability to open and service IRAs, certificates, money market and other credit union deposit products.
- Demonstrated ability to communicate effectively – both verbally and in writing.
- Ability to work flexible work hours including evenings and weekends (Saturdays).
- Working knowledge of computer software systems – New Solutions and Microsoft Office (Excel, Word, and Outlook) and ability to be trained and efficiently operate credit union systems and proprietary software.