Customer Success Manager

Company description
JetInsight is building a platform to enable the world’s largest network of on-demand aircraft. Our best-in-class quoting and fleet management software empowers aircraft charter operators to optimize their businesses and sell more effectively. The platform and resulting network give us a unique ability to allow travelers to book flights directly in real-time.
 
Job description
As an Customer Success Manager at JetInsight, you are the face of the company – you will own the customer relationship from the very beginning. You will work with our charter operators to adopt JetInsight’s software product, train their teams to use the platform effectively, and work with them on an ongoing basis to ensure success. You will distill, prioritize, and scope customer needs to drive future product development. You will be at the intersection of sales, engineering, and the customer, and are critical to the success of the JetInsight Network.

Your responsibilities will include:
  • Onboarding and training charter operators through web conferences and in-person visits
  • Driving adoption and usage of JetInsight’s product and managing customer relationships
  • Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value
  • Responding to customer inquiries and providing product feedback to engineering team
  • Building and updating training materials and collateral for customers
  • QAing new features to ensure product quality before going live with customers

You resonate with the following skills, traits, and experience:
  • Smart, strategic, and self-driven, with a product-focused mindset
  • A history of successful client engagement – 2+ years of experience in customer success, or similar client-facing roles in SaaS companies
  • Self-motivation and an attitude that gets things done
  • A desire to learn and immerse yourself in a new industry to truly understand the customer
  • Experience working with a technical product
  • Track record of effective onboarding and long-term relationship management
  • Strong problem solving abilities to quickly understand customer’s core issues and find creative solutions
  • A strong interest in aviation and/or the travel industry is a plus

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