The Jebbit Customer Success team is looking for a Customer Success Manager to join the team, owning the management and success of customers across a number of verticals.
Do you love developing and bringing a marketing strategy to life? Have you worked with customers in the past who regularly refer to you as their ‘favorite X’? (tech partner, consultant, vendor, agency, etc.) Do you thrive in a rapidly changing environment where the team strives to be 1% better every day? If your answer to these questions was an emphatic ‘YES,’ then you'll find this role rewarding. As a Customer Success Manager, you will primarily focus on developing trusted relationships with our clients through a deep understanding of their business, working with them to develop strategic execution plans that will drive measurable success, and managing the day-to-day program tactics of your customers.
Roles & Responsibilities:
• Serve as primary day-to-day point of contact for our enterprise-tier of Jebbit customers
• Develop and own relationships with customer POCs and decision makers, acting as an advisor and educator to help build a sound Declared Data and content strategy
· Discover and influence customer’s internal metrics for success in working with Jebbit and ensure the customer knows how to achieve and measure results
• Lead and manage new customer onboarding, implementation, and process development
• Work closely with Associate Customer Success Managers to ensure project and content timelines are met
• Own the communication of campaign reporting and optimization recommendations
• Own the development of customer success stories to help drive customer retention, case study development, and customer expansion/upsell
• Coordinate with Client Engineers to implement all tech specifications (campaign creation, optimization, pixels & reporting, etc.)
• Work closely with the Product team to identify key product and customer needs, opportunities, and pain points
Qualifications:
• 5-7 years of account management experience, ideally within software, MarTech or AdTech industry
• Demonstrated ability to think both Big Picture and tactfully with the ability to translate between the two depending on the audience
• Strong understanding of the data and marketing landscape, along with relevant marketing technologies
• Excellent communication skills both with clients and internal teams
• Self-starter with strong personal initiative
• Eagerness to embody “Team First” mentality
• Experience in quantitative analysis of marketing results
• Ability to prioritize and execute multiple tasks while working under tight deadlines
• Strong proficiency in MS Office, Google Docs, Google Analytics, Data and Analysis Reporting, PPT, Keynote
• Willingness to have fun and innovate in the best tech culture in Boston (Source: Timmy Award)
Jebbit is an equal opportunity employer and values diversity among our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.