Night Manager Luxury Hotel Central London

Our client, a landmark Luxury hotel in Central London, is looking for a Night Manager to oversee night-hour supervision of the Front Office Team.

Responsibilities

  • Serve as a point of contact for regular and VIP Guests.
  • Complete Night Audit duties.
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct annual and mid-year Appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary
  • Oversee the entire Front Office operation to maintain high standards
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
Requirements

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
In order to consider for this position you must have right to work in the United Kingdom.

Job Type: Full-time

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