Our client, a landmark Luxury hotel in Central London, is looking for a Night Manager to oversee night-hour supervision of the Front Office Team.
Responsibilities
- Serve as a point of contact for regular and VIP Guests.
- Complete Night Audit duties.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
- Oversee the entire Front Office operation to maintain high standards
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
Requirements
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
In order to consider for this position you must have right to work in the United Kingdom.
Job Type: Full-time