Front office Manager

Job Summary

Our client a leading global Hotel brand is looking for a Front Office Manager for one of their landmark hotel in Central London.
A Front Office Manager is responsible for overseeing the day to day operations of the department spending time with the team on the floor in a union environment.

Responsibilities:

• Manage all Front Office operations to include
 guest service and registration (check-in/check-out)
 room inventory and availability
 guest service standards and initiatives
 product quality
 cost controls and overall profitability
 marketing initiatives
 systems use and management
 budgeting and forecasting
 department management
 policy and procedure implementation
 meeting participation and facilitation
• Monitor and develop team member performance to include
 providing supervision
 Scheduling
 conducting counselling and evaluations
 delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

In order to consider for this position, you must be eligible to work in the UK.
• Job Types: Full-time, Permanent



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