Job Summary
Our client a leading global Hotel brand is looking for a Front Office Manager for one of their landmark hotel in Central London.
A Front Office Manager is responsible for overseeing the day to day operations of the department spending time with the team on the floor in a union environment.
Responsibilities:
• Manage all Front Office operations to include
guest service and registration (check-in/check-out)
room inventory and availability
guest service standards and initiatives
product quality
cost controls and overall profitability
marketing initiatives
systems use and management
budgeting and forecasting
department management
policy and procedure implementation
meeting participation and facilitation
• Monitor and develop team member performance to include
providing supervision
Scheduling
conducting counselling and evaluations
delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members
In order to consider for this position, you must be eligible to work in the UK.
• Job Types: Full-time, Permanent