IT Help Desk Engineer

About Us

IT Vizion is a managed services provider, focused on providing proactive management of our customers' infrastructure.  Over the years, our goal has remained consistent: to become our clients’ most preferred and trusted IT partner.  To achieve this goal, we rely on our people.  We look for individuals that have integrity, expertise, and a drive to contribute to the future success IT Vizion.

Primary Responsibilities

  • Working hours: M-F, 7:00 am - 4:00 pm
  • On-call (weekend support as requested)
  • Provides support for a wide range of technical issues relating to desktop hardware and peripherals, operating systems and applications.
  • Install, configure, test, maintain, repair, troubleshoot, and resolve all desktop issues including desktop/laptop hardware and software, mobile devices, printers, scanners, hardware peripherals and other desktop related equipment. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Access software updates, drivers, knowledge bases and frequently asked questions resources located in-house and on the internet to aid problem resolution.
  • Establishes and configures network connectivity for hardware and devices.
  • Provides support for e-mail services (Exchange, Office 365, Google G Suite).
  • Administers and maintains end user accounts, permissions, access rights, password resets, and e-mail setup.
  • Utilize enterprise tools sets such as Active Directory, etc.
  • Documents all support calls solutions to aide in building knowledge base. Documents actions taken in problem/request and resolution tracking system.
  • Provides direct customer service and technical support to users as required via phone, email, on-line systems or in person.
  • Required to manage customer requests from initiation to resolution.
  • Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
  • Addresses problems that are highly varied, complex and often nonrecurring, requiring staff input, innovative, creative, and diagnostic techniques to resolve issues.
  • Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor / manager.

Required Qualifications

  • At least 1-3 years prior experience in a help desk or desktop support role is required, candidates who do not meet this requirement will not be considered
  • Experience with MS Windows 7 and Windows 10 required
  • Experience with MS Office 2010, 2013, 2016 or Office 365 required
  • Associates degree or higher in Computer Science or related field preferred
  • Exposure to Windows 2008, 2012, 2016 Server preferred
  • Good understanding of Networks required

We also believe that you

  • Are well-structured and your attitude is focused on quality
  • Are fluent in critical thinking, structured analysis and problem solving
  • Have an excellent analytical mindset, paying close attention to details
  • Have creativity and ability to think out-of-the-box
  • Are goal-oriented, self-motivated and self-driven
  • Are fluent in spoken and written English

Optional Skills

  • SharePoint experience
  • Cisco routing & switching
  • Firewall experience
  • Backup Software

What we offer in return

IT Vizion offers our employees a ‘platform’ where they can grow, both personally and professionally.  We provide a flexible, dynamic and challenging work environment, along with a competitive compensation package based on your personal skills, desire and ability to contribute to the success of IT Vizion. 
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