Job Description:
ITnova is seeking a Help Desk Manager to support a project at Annapolis City. This position is contingent upon award.
Duties:
- Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other network services.
- Manages personnel who serve as the first point of contact for troubleshooting hardware and software PC and printer problems.
Education:
- A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.
- A Master's Degree is preferred.
General Experience:
- This position requires a minimum of seven (7) years of experience in the management of a Help Desk.
- General experience includes information systems development, network and other work in the client/server field, or related fields.
Specialized Experience:
- At least five (5) years of specialized experience includes management of help desks in a multiserver environment, comprehensive knowledge of PC operating systems (e.g., DOS, Windows), networking and mail standards, and supervision of help desk employees.
- Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
About ITnova:
ITnova is an engineering and information technology (IT) consulting firm, that specializes in the System Development Life Cycle (SDLC), in particular, project management, business analysis, business re-engineering, quality assurance, testing and IT integration for the U.S. local, state and federal government. ITnova's approach of using proven methodologies, techniques and metrics allows ITnova to ensure project quality for key activities and milestones.
ITnova is an Equal Opportunity Employer (EOE). ITnova has a complete benefits package including medical benefits, 401k, paid-time off and training reimbursement.
At this time, ITnova is unable to sponsor H1B visas for this position.