Help Desk Specialist (Senior) (full-time plus benefits)

 
Job Description:

ITnova is seeking a Help Desk Specialist (Senior)  to support a project at Annapolis City. This position is contingent upon award. 

 Duties: 
  • Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. 
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. 

Education:
 
  • A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. 

General Experience: 
  • This position requires a minimum of seven (7) years of experience in a business IT environment with emphasis on PC computer hardware and applications.
  •  General experience includes, but is not limited to: information systems development, work in the client/server field, or related fields.

Specialized Experience: 
  • At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.
  •  Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude. 

 
About ITnova:
ITnova is an engineering and information technology (IT) consulting firm, that specializes in the System Development Life Cycle (SDLC), in particular, project management, business analysis, business re-engineering, quality assurance, testing and IT integration for the U.S. local, state and federal government.  ITnova's approach of using proven methodologies, techniques and metrics allows ITnova to ensure project quality for key activities and milestones. 
 
ITnova is an Equal Opportunity Employer (EOE).  ITnova has a complete benefits package including medical benefits, 401k, paid-time off and training reimbursement.
 
At this time, ITnova is unable to sponsor H1B visas for this position. 

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