Paxos is a financial technology company delivering pioneering blockchain solutions for global financial institutions. Its flagship service is BankchainTM, a next-generation blockchain settlement platform that is transforming post-trade across capital markets. Paxos’ management team is led by CEO and Co-Founder Charles Cascarilla and its board of directors includes former FDIC chair Sheila Bair, former Senator Bill Bradley, former chair of the Financial Accounting Standards Board Robert Herz, former chairman, president & CEO of Lotus Development Corporation Jim Manzi and former NYSE CEO Duncan Niederauer.
We are looking for a Manager for our IT Infrastructure to improve our existing IT foundation, and build it for scale. We are a high growth company and we want to make sure that we have the necessary equipment and systems to pursue the opportunities in front of us. A seamless environment where all employees equipment needs and experiences are exceptional is what we strive for. This is a role that has the possibility to earn more responsibility within the organization depending on performance. Efficiency and quality of work should be the most important attributes for aspiring candidates as well as deep IT acumen.
We hold ourselves to a very high hiring bar. To achieve this, we think of roles first and foremost as outcomes to be achieved, not simply a description of responsibilities. We have developed what we call a ‘Success Profile’ for this role, which has two sections:
- Outcomes: Meaningful and measurable work products that have a significant impact on the team and business over a defined timeframe.
- How to Achieve Outcomes: We have a strong point of view on how this role will succeed in achieving outcomes at Paxos. So, we have taken the Operating System of Paxos - our values - and made it relevant to this role.
- Design and manage a comprehensive IT infrastructure that includes laptops, phones and other hardware that meets the needs of Paxos’ regulators, employees and other stakeholders. Success is measured by the ability of the program to provide a seamless technology and equipment experience for all, manage appropriate issues and resolve them quickly, communicate timely and effectively with all staff, and elevate any issues to the appropriate manager.
- Create a process that provides a clear way for employees to understand, interact and adhere to IT policy and procedures. Success is measured by the ability to to provide a seamless IT experience for all employees while maintaining proper controls, permissions and procedures.
- Identify and manage a team of external and internal resources that can encompass a world class IT system. The resources (employees and contractors) should provide coverage of all systems including the development of new processes, inventory management, office equipment, AV, and any specific employee IT needs.
- Capacity management: primary goal of the IT Manager will be to ensure that IT resources are right-sized to meet current and future business requirements in a cost-effective manner. Success is measured by surfacing / communicating changes necessary to improve the infrastructure on a regular basis, and then work with business leaders to understand what systems they are using in order to better optimize bandwidth and system control.
How to achieve the Outcomes:
- Deep knowledge of equipment needs for technology companies as their needs evolve and develop. The right person for the role will be able to anticipate what will be needed by the business in terms of computers, AV, printing, applications etc. A successful candidate is someone who has worked for a technology company and understands the pace and needs of these businesses. Research and the pursuit of new methods and technologies that could be beneficial to the business in the medium and short-term will be absolutely critical to success.
Shared Commitment to Excellence:
- A successful IT Manager will hold herself/himself to the same high standard that is expected from the business. An example of this would be an IT Manager perhaps not satisfying an employee request immediately because it does not fit within the work standards developed by a successful IT team. The right IT Manager would make sure that the request is addressed, but would push back to find a solution that meets the high standards of the company.
Search for the Truth:
- Truth and honesty will be especially important for this role. There are lots of moving parts, and a significant amount of equipment to manage. Only an IT Manager that is constantly searching for the right solutions will be successful. If a candidate’s attitude is ‘if something isn’t broke, don’t fix it’ that will not be an acceptable mindset because we want our IT department to be on the cutting edge of workplace technology and efficiency. If there are steps to be taken that will require more work, but are ultimately important for the business, the IT department should take the initiative to make changes and keep finding the BEST for Paxos.
Real Time Candor:
- In the IT role, the ability to say NO (politely) is extremely important. They sit at the cross section of a lot of different teams and conversations, and it is very easy to just say YES and move on. However, candid feedback and explanations to teams / business leaders will go a long way in making sure IT is effective. Also, if someone demands a process, system or piece of equipment, the IT Manager should be able to determine its necessity and effectively communicate his or her opinion in a way that is respectful.
- Being able to surface an issue with a stakeholder before it becomes escalated, and doing the necessary work before to understand and communicate.
Be an owner:
- As we continue to increase our headcount, office footprint and client base, the need to try new things, own the process, and prioritize effectively will be critical. As the responsibilities of the role increase, it will be important for the IT Manager to be a self starter who proactively finds solutions, rather than wait for their manager to tell them to do things. It will make the role function at a higher level if potential problems are thought about in advance, rather than constantly putting out fires and reacting to issues as they come up. Also important will be the ability to anticipate what the company will need, and the foresight to start having conversations early in the process so that enough time is left for planning and execution.
- Time and speed are always critical in a business like ours. Every issue should be answered and dealt with in a timely manner from all levels of the company (Chad especially). If someone has to wait or there is a backlog, it will be up to the IT Manager to effectively communicate timing and get back to the employee as soon as possible. Expectations must be properly set, and we want our IT Manager to always have a sense of urgency, but do their job in a way that promotes a sense of calm and trust. A great IT Manager will inherently know what is most urgent, how to prioritize tasks and make it unnoticeable to employees.
- Experience designing and implementing an IT Helpdesk program at scale in a Mac environment
- Strong experience in assessing and negotiating technology solutions from external vendors and 3rd parties and successfully integrating with the company network
- Strong experience in proactively assessing for network capacity issues and recommending solutions before they become an issue