Customer Service and Sales Representative

Summary
We’re seeking a brilliant Customer Service Representative; come be a part of our agency and work with clients that appreciate the value that Farmers Insurance brings as an established, reputable company. 

Customer Service & Sales Representative Duties: 
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management System  
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Cross sell insurance products, identify sales leads, and follow-up with outbound calls 
  • Understand and analyze client’s life events that may offer sales cues for additional opportunities to meet the client needs    
  • Identifies prospects and sets appointments and overcome rejections 
  • Obtain prospect information such as name, time available, and current insurance information 
  • Maintain a safe and clean working environment by complying with procedures, rules and regulations 
  • Perform other duties as assigned 
  
Attributes needed to be successful: 
  • Exhibits excellent interpersonal skills to handle client needs – in person and over the phone 
  • Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities of the office 
  • Ability to be empathetic, positive and upbeat in written and verbal communications - excellent grammar and proofreading 
  • Good organizational skills and an ability to prioritize 
  • Computer proficiency with MS Outlook and MS Word 

Candidate Preference: 
  • Must have High School Diploma or equivalent
  • 2 years of Customer Service or Office experience 
  • Bilingual (Spanish) Preferred

Our customer experience champions like you receive: 
  • Competitive guaranteed hourly wage after training completion 
  • Bonuses 
  • Paid product training 
  • Continuing education 
  • Career advancement opportunities 
  • Employee Rewards and Discounts 
  • And much, much more! 

Potential for Growth:  
  • Must be willing to obtain a CA Insurance License within the first 30 days of employment.  

This is a Full-Time, permanent position! 

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