Support/Training Services Consultant

interRel Consulting is seeking qualified candidates with strong EPM/BI technical experience for the position of Consultant in our Vision Practice.  The role will have dual responsibilities in both our Support Services and Training Services departments.  
 
Primary responsibility for Support includes:

  • Assessing and resolving client support issues that are submitted via the Support portal
  • Monitor Support portal for open tickets from clients and reply promptly to all requests
  • Provide assistance to Sales team regarding Support Service offerings
 
Primary responsibility for Training Services includes:

  • Delivering technical training on Oracle EPM products to interRel’s clients
  • Developing and updating training material 
 
Desired Skills and Experience:

  • Well-organized, detailed oriented and able to work in a fast-paced environment 
  • Customer focused with strong verbal communication skills
  • Strong ability to work in a team environment and work in collaboration with different people throughout the organization
  • Strong problem-solving skills
  • 5+ years of implementation experience or hands-on administration with Oracle EPM solutions
  • Experience with Oracle EPM Cloud preferred
  • Experience with Oracle Consolidations product is preferred
  • Experience with Oracle Data Management or FDMEE desired
  • Business-related Degree or MBA preferred
 
Additional Details:

The candidate must be a legal resident or US Citizen to be considered. We do not currently sponsor H1B visas or green cards. Candidate must have flexibility in their work hours and be available to work some weekends and late evening shifts.  Ability to travel as needed is a requirement of the position. 
 
Search Firm Representatives Please Read Carefully:

interRel Consulting is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at interRel via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of interRel.  No fee will be paid in the event the candidate is hired by interRel as a result of the referral or through other means.

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